Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kyasia London

Summary

Focused Senior Administrator well versed with handling multiple administrative functions. Proven history of managing competing priorities in fast-paced and rapidly changing environments



Overview

9
9
years of professional experience

Work History

Senior Administrative Specialist

City Of Kings Mountain
09.2021 - Current
  • Provided administrative support to clients internally and supported needs for materials organization.
  • Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
  • Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
  • Managed and maintained over 60 personnel electronic and paper-based filing systems for employee hiring, pay increases, grade changes and employee discharges.
  • Acted as backup for other administrative assistants by providing task support and adapting to individual needs
  • Manage more than 30 personnel files detailing payroll, leave request, insurance benefits and workers compensation claims
  • .Prepared payroll for 6 divisions weekly for over 2 years

Telecommunications Technician

City Of Shelby Police Department
01.2015 - 09.2021
  • Managed over 4,000 911 calls annually while maintaining professionalism and upbeat tone.
  • Maintained up-to-date knowledge of emergency call procedures thru continued educational courses.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications for the hearing impaired
  • Provided training for personnel over a 6 year period to enhance emergency call efficiency.


Education

No Degree - Emergency Services

Crisis Intervention Certification
Shelby, NC
04.2015

No Degree - Emergency Management

911 Telecommunication Certification
Shelby, NC
03.2015

No Degree - Law Enforcement

Division Criminal Information (DCI) Certification
Shelby, NC
02.2015

Bachelor of Arts - Mass Communication

University of North Carolina At Pembroke
Pembroke, NC
05.2014

High School Diploma -

Shelby High School
Shelby, NC
06.2010

Skills

  • Correspondence Preparation
  • Employee Timesheet Processing
  • Project Management
  • Verbal and Written Communication
  • Operational Efficiency
  • Documentation and Recordkeeping
  • Employee Records Management
  • Interdepartmental Communication

Accomplishments

    Civilian of the Year Award 2017

    Merit Award Shelby Police Department 2015/2016

Timeline

Senior Administrative Specialist

City Of Kings Mountain
09.2021 - Current

Telecommunications Technician

City Of Shelby Police Department
01.2015 - 09.2021

No Degree - Emergency Services

Crisis Intervention Certification

No Degree - Emergency Management

911 Telecommunication Certification

No Degree - Law Enforcement

Division Criminal Information (DCI) Certification

Bachelor of Arts - Mass Communication

University of North Carolina At Pembroke

High School Diploma -

Shelby High School
Kyasia London