Kyasia London
Summary
Focused Senior Administrator well versed with handling multiple administrative functions. Proven history of managing competing priorities in fast-paced and rapidly changing environments
Overview
9
9
years of professional experience
Work History
Senior Administrative Specialist
City Of Kings Mountain
101 West Gold Street, Kings Mountain, NC 28086
09.2021 - Current
- Provided administrative support to clients internally and supported needs for materials organization.
- Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Managed and maintained over 60 personnel electronic and paper-based filing systems for employee hiring, pay increases, grade changes and employee discharges.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs
- Manage more than 30 personnel files detailing payroll, leave request, insurance benefits and workers compensation claims
- .Prepared payroll for 6 divisions weekly for over 2 years
Telecommunications Technician
City Of Shelby Police Department
300 South Washington Street, Shelby, NC 28150
01.2015 - 09.2021
- Managed over 4,000 911 calls annually while maintaining professionalism and upbeat tone.
- Maintained up-to-date knowledge of emergency call procedures thru continued educational courses.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications for the hearing impaired
- Provided training for personnel over a 6 year period to enhance emergency call efficiency.
Education
No Degree - Emergency Services
Crisis Intervention Certification
Shelby, NC04.2015
No Degree - Emergency Management
911 Telecommunication Certification
Shelby, NC03.2015
No Degree - Law Enforcement
Division Criminal Information (DCI) Certification
Shelby, NC02.2015
Bachelor of Arts - Mass Communication
University of North Carolina At Pembroke
Pembroke, NC05.2014
High School Diploma -
Shelby High School
Shelby, NC06.2010
Skills
- Correspondence Preparation
- Employee Timesheet Processing
- Project Management
- Verbal and Written Communication
- Operational Efficiency
- Documentation and Recordkeeping
- Employee Records Management
- Interdepartmental Communication
Accomplishments
Civilian of the Year Award 2017
Merit Award Shelby Police Department 2015/2016
Timeline
Senior Administrative Specialist
City Of Kings Mountain
09.2021 - Current
Telecommunications Technician
City Of Shelby Police Department
01.2015 - 09.2021
No Degree - Emergency Services
Crisis Intervention Certification
No Degree - Emergency Management
911 Telecommunication Certification
No Degree - Law Enforcement
Division Criminal Information (DCI) Certification
Bachelor of Arts - Mass Communication
University of North Carolina At Pembroke
High School Diploma -
Shelby High School