Kye Bolen
Warren,USA
Summary
Dynamic leader with over 10 years of experience in management roles, specializing in team leadership and problem-solving. Proven ability to enhance operational efficiency in rooms and food & beverage operations through resourceful strategies. Committed to maintaining high standards of performance and team cohesion.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
General Manager
Virk Investments (Best Western Oak Meadows)
Saint Helens, Oregon
11.2025 - 03.2026
- Managed daily business operations, driving effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Oversaw daily operations to optimize property management and enhance guest satisfaction.
- Implemented marketing strategies, enhancing property visibility and attracting guests.
- Developed training programs for staff, improving service quality and operational knowledge.
- Coordinated maintenance and repairs to uphold property standards and ensure safety compliance.
Assistant General Manager
Hyatt House Portland Downtown/Innventures
Portland, OR
05.2021 - 03.2025
- Managed labor and property expenses to optimize profit margins.
- Resolved guest complaints by providing complimentary services to enhance guest experience during hardship cases.
- Coordinated weekly staff schedules to align staffing with ongoing and seasonal operational demands.
- Conducted daily meetings with front desk and housekeeping teams to address arrivals and operational issues.
- Gathered guest feedback through questionnaires to assess satisfaction and identify improvement areas.
- Mentored new employees on effective client service techniques.
- Inspected hotel rooms and public areas to assess cleanliness and identify maintenance needs.
- Oversaw reservations from direct calls, ensuring accurate room availability information.
General Manager
Kihei Shores
Kihei, HI
04.2018 - 05.2020
- Recruited, interviewed, and hired qualified staff for open positions.
- Trained employees on policies, procedures, and job responsibilities to ensure compliance and operational consistency.
- Supervised employees by planning assignments and providing direction.
- Developed schedules and monitored payroll to ensure budget compliance.
- Tracked monthly sales to create actionable reports informing business development strategies.
- Handled resident complaints and expedited maintenance requests for efficient resolution.
- Inspected properties regularly to identify deficiencies and schedule necessary repairs.
- Built strong relationships with owners and tenants, enhancing communication and operational efficiency.
Assistant Front Office Manager
Andaz Maui At Wailea/Hyatt
Wailea, HI
04.2014 - 04.2018
- Guided and led office staff to optimize service delivery to employees and customers.
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
- Resolved complaints by providing knowledgeable support and referred advanced cases or upset customers to upper management.
- Created and optimized employee schedules to ensure effective shift coverage.
- Facilitated staff meetings to promote open communication and promptly resolve concerns.
- Answered phones to address customer inquiries and directed calls to appropriate staff.
- Monitored office inventory to maintain supply levels.
- Conducted staff performance evaluations to monitor progress and individual skills.
Warehouse Worker
Costco
Kahului, Hawaii
10.2009 - 06.2012
- Executed loading and unloading of trucks using hand-trucks, pallet jacks, and forklifts to optimize workflow.
- Organized shelves, workstations, and pallet areas to ensure safety and efficiency.
- Facilitated customer membership registrations to enhance service experience.
- Managed customer membership registrations
- Coordinated photo printing services
- Provided fuel services to customers
Apprentice Lineman
Columbia River PUD
Deer Island, Oregon
11.1997 - 02.2007
- Operated bucket trucks and specialized equipment safely during line work.
- Climbed utility poles to repair power lines.
- Conducted regular inspections of utility poles and associated infrastructure.
- Troubleshot and resolved electrical issues for residential and commercial customers, enhancing service reliability.
- Installed electric watthour meters in pre-installed meter-connection boxes to connect service.
- Followed safety protocols rigorously to maintain a secure work environment.
- Participated in ongoing training sessions to remain current with industry best practices.
US Navy
US Goverment
San Diego, California
09.1992 - 09.1994
- Supervised aircraft maintenance to uphold safety standards and protocols, enhancing operational readiness.
- Coordinated pre-flight checks to validate aircraft readiness for operation.
- Conducted comprehensive inspections of aircraft, verifying fuel levels, oil pressure, and engine temperatures to ensure safe flight operations.
- Ensured accuracy of navigation systems by verifying up-to-date coordinates.
- Maintained communication with pilot in command to facilitate seamless flight operations and address any concerns promptly.
- Trained junior staff on maintenance procedures and safety protocols.
Education
High School Diploma -
Scappoose High School
Scappoose06-1992
Some College (No Degree) - Psychology / Computer Science
Portland Community College
Portland, ORSkills
- Operations management
- HR management
- Team leadership
- Vendor management
- Budgeting
- Business development
- Scheduling optimization
- Operational oversight
- Inventory control
- Employee relations
- Guest relations
- Hiring and recruitment
- Conflict resolution
- Adaptability
Certification
OLCC Permit
Timeline
General Manager
Virk Investments (Best Western Oak Meadows)
11.2025 - 03.2026
Assistant General Manager
Hyatt House Portland Downtown/Innventures
05.2021 - 03.2025
General Manager
Kihei Shores
04.2018 - 05.2020
Assistant Front Office Manager
Andaz Maui At Wailea/Hyatt
04.2014 - 04.2018
Warehouse Worker
Costco
10.2009 - 06.2012
Apprentice Lineman
Columbia River PUD
11.1997 - 02.2007
US Navy
US Goverment
09.1992 - 09.1994
High School Diploma -
Scappoose High School
Some College (No Degree) - Psychology / Computer Science
Portland Community College