Kyelisa Lucien
Orlando,USA
Summary
Experienced in locating merchandise to fulfill orders and suggesting suitable replacements for out-of-stock items. Personable and skilled shopper with excellent sales and organizational skills. Service-oriented mindset to provide exceptional customer service. Dedicated to building long-term relationships with loyal customers, ensuring satisfaction and fostering repeat business.
Overview
5
5
years of professional experience
Work History
Omni Experience Ambassador
BJ's Wholesale Club
09.2021 - Current
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
- Help customers locate products and checked store system for merchandise at other sites.
- Memorize store layouts and planograms to fulfill orders using shortest, most efficient route.
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently building relationships with customers and community to promote long term business growth.
Customer Service Representative
The Home Depot
05.2021 - 09.2021
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Usher/Concessions
Cinemark
10.2019 - 03.2020
- Sold admission, processed payments, and issued tickets.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Education
Associate of Arts - Finance
Broward College
06-2024
Skills
- Product knowledge
- Team management
- Customer engagement
- Protocol adherence
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Omni Experience Ambassador
BJ's Wholesale Club
09.2021 - Current
Customer Service Representative
The Home Depot
05.2021 - 09.2021
Usher/Concessions
Cinemark
10.2019 - 03.2020
Associate of Arts - Finance
Broward College
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