Kyera Brumfield
Baton Rouge,LA
Summary
Dynamic professional with proven expertise in office administration and customer service, notably at Golden Age Nursing Home. Excelled in database management and relationship building, enhancing operational efficiency and client satisfaction. Demonstrated ability to streamline processes, achieving significant improvements in customer experience and support.
Overview
10
10
years of professional experience
Work History
Office Assistant
Golden Age Nursing Home
Denham Springs, LA
07.2022 - Current
- Provided administrative support to multiple departments as needed.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted in the development and implementation of office policies and procedures.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Call Center Representative
SSG
Baton Rouge, LA
04.2019 - 07.2022
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Offered additional products or services to enhance customer experience.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Identified opportunities to upsell additional products or services when appropriate.
Inbound Call Center Representative
Walmart
Baton Rouge, LA
08.2014 - 07.2017
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Offered additional products or services to enhance customer experience.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Maintained accurate records of customer interactions for future reference.
Education
Diploma -
Woodlawn High School
Baton Rouge, LA05.2014
Skills
Invoice Processing
Database Management
Supply Management
Data Entry
Office Administration
Customer Service
Clerical Support
Call handling
Proofreading
Patient Charting
Verbal Communication
Strong interpersonal skills
Scheduling appointments
Document Management
Front Office Management
Medical Records Management
Medical Terminology
Relationship Building
Payment Processing
Supply Restocking
Understands grammar
Timeline
Office Assistant
Golden Age Nursing Home
07.2022 - Current
Call Center Representative
SSG
04.2019 - 07.2022
Inbound Call Center Representative
Walmart
08.2014 - 07.2017
Diploma -
Woodlawn High School