KYERRA GIBSON
Charlotte,NC
Summary
To maintain a position in project management that leverages my strong analytical skills to optimize processes, enhance team productivity, and drive successful project outcomes. Analytical and organized professional with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems.
Overview
12
12
years of professional experience
Work History
Integration Sr Dispatcher
NEXTECH
Fort Mill, SC
01.2023 - 02.2025
- Travel to assigned locations and train newly acquired Dispatchers on Company processes, policies, and procedures
- Develop training plan for assigned Dispatcher(s)
- Ensure training goals are met prior to end of scheduled training plan
- Work closely with Integration team to develop onboarding plan for newly acquired locations
- Keep Integration team updated on Dispatcher training and acclimation to Company procedures by providing daily and/or weekly updates
- Serve as lead Dispatcher and provide on-site support to local and/or assigned regional office/operations when not working on active Integration
- Perform quality assurance inspections, as requested
- Deliver high level of customer service on a consistent basis
- Communicate the required information to the field and management, per company policy
- Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
- Assign technicians jobs based off location and priority of service call
- Build quotes for customers in a timely manner
- Negotiate pricing with vendors to build quotes
- Manage technician truck inventory
- Coordinate meetings with field managers and technicians
- Coordinate technician's surveys and manager ride along
- Communicate with customer service on ETA’s
- Ensure technicians do not go over budget per work order
- Schedule each work order accordingly to ensure customer is serviced and SLAs are met
- Provide guidance and support to other dispatch team members
- Train new dispatchers and ensure all dispatchers are up to date with company policies and procedures
- Identify areas for process improvement within dispatch operations
- Address and resolve any issues that arise during dispatch operations
Dispatcher
Airtron (NRG)
Charlotte, NC
04.2021 - 01.2023
- Maintain a balanced board
- Make sure calls are dispatched in a timely manner
- Ensure each tech has parts needed for the day
- Ensure every work order has the correct information (customer name, number and problem code)
- Complete request from technicians
- Schedule parts from previous work orders
- Answer follow up emails from technicians
- Answer incoming calls
Dispatcher
Coca-Cola Bottling Co. Consolidated
Charlotte, UNITED STATES
02.2016 - 06.2020
- Simultaneously manage dispatch grids for multiple areas
- Ensure proper assignments of work to Technicians based on address, priority and problem type
- Ensure proper notifications are dispatched at an appropriate time
- Follow up on ETA request
- Communicate with technicians and tech managers to get customers the service that they need
- Work in SAP
- Communication through email, chat and phone
Ramp Agent
ASIG (Lufthansa)
Charlotte, UNITED STATES
08.2015 - 02.2016
- Loading and off-loading baggage and freight off and on planes
- Driving and guiding belt loader and lavatory truck
- Pulling dollies up to load plane
- Driving tugs back and forth from bag room making sure every bag is loaded
- Assisting with push back and tow bar
- Taking correct bags of belt and loading them into the correct cans
- Assisting in other areas as needed
Aircraft cleaner (Lead)
JetStream
Charlotte, UNITED STATES
06.2015 - 02.2016
- Lead a crew making sure they are on and off planes in a time giving
- Wipe down surfaces of galleys and lavatories
- Remove all refuse from containers, seat pockets, and floors
- Handle wet garbage and gross volume stocking
- Perform cosmetic arrangement of seatbelts
- Replenish aircraft toiletry and supply as required
- Distribute blankets throughout aircrafts
- Security checks the planes
Sever
MidNight Diner
Charlotte, UNITED STATES
01.2015 - 06.2015
- Greeted customers with warm welcome
- Took orders and repeated orders back to assure everything was correct
- Served customers food & beverages in a timely fashion
- Checked on the customers frequently making sure they are satisfied with the food, beverages and service
- Made sure every customer left happy with enjoyable customer service
Cashier
HMSHost
Concord, UNITED STATES
09.2014 - 01.2015
- Welcome customers in a friendly manner
- Take orders and ensure customers’ orders are correct
- Made proper transactions
- Helped in other areas as needed
Crew- cashier, assembly, cleaning
McDonald’s
NEW CASTLE, UNITED STATES
10.2012 - 03.2014
- Greeted Customers in a courteous manner, friendly and professional manner
- Handled cash, credit and debit card transactions in a food service environment
- Received dine in and drive through customer orders, and promptly and accurately transmitted orders to the kitchen staff
- Maintained cleanliness of work area and dine in area to standard sanitation ordinance
- Completing transactions
- Maintain great customer service
Education
Phlebotomy -
Butler Community College
Butler, PAGoogle Project Management certificate -
Skills
- Dispatch management
- Microsoft office suite (Excel, Word, PowerPoint)
- Project Management
- Customer service
- Team work
- Planning
- Time management
- Problem solving and analytical thinking
- Communication
- Employee training
- Schedule management
- Dispatch coordination
- Team building
Timeline
Integration Sr Dispatcher
NEXTECH
01.2023 - 02.2025
Dispatcher
Airtron (NRG)
04.2021 - 01.2023
Dispatcher
Coca-Cola Bottling Co. Consolidated
02.2016 - 06.2020
Ramp Agent
ASIG (Lufthansa)
08.2015 - 02.2016
Aircraft cleaner (Lead)
JetStream
06.2015 - 02.2016
Sever
MidNight Diner
01.2015 - 06.2015
Cashier
HMSHost
09.2014 - 01.2015
Crew- cashier, assembly, cleaning
McDonald’s
10.2012 - 03.2014
Phlebotomy -
Butler Community College
Google Project Management certificate -
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