Kyesha Jones-Sowell
Columbus,OH
Summary
Enthusiastic Client Service Representative/ Advanced Licensed Nail Tech, with 10+ years of client interface experience. Well-versed in customer service products, sales and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.
Overview
11
11
years of professional experience
Work History
Nail Technician
Self Employed
10.2019 - Current
- Includes 24 hour customer service, being a full time social media manager, quality assurance, sales and more.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Oversaw schedule to manage appointments of new and existing clients.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Over 11k followers on Instagram; 7k followers on TikTok.
Back Office Dispute Representative
Fiserv
04.2019 - 09.2019
- Facilitated clear communication with customers to gather necessary information for dispute resolution.
- Utilized CRM tools to track progress of each case, ensuring timely follow-up and resolution of outstanding disputes.
- Negotiated settlements or payment plans with customers when appropriate, maintaining strong relationships while upholding company policy.
Sales Representative
Sprint Premier Retailer
01.2018 - 02.2019
- Creating new accounts for customers; selling electronics to fit the customers needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained and mentored new sales representatives.
Remote Case Manager
HKT Teleservices
07.2017 - 11.2018
- Case manager for Airbnb
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between guests and hosts through consistent follow-ups and progress updates.
- Provided crisis intervention support for guests and hosts experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Sales Representative
Sprint Premier Retailer
10.2016 - 06.2017
- Creating new accounts for customers; selling electronics to fit the customers needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained and mentored new sales representatives.
Food Sampler
ASM
03.2016 - 09.2016
- Developed strong knowledge of various food items to effectively answer customer inquiries.
- Learned and understood features and benefits of products being offered for sample.
- Attracted new customers with compelling presentations of featured products during sampling events.
- Generated interest in new products by providing enticing samples and sharing unique selling points.
Crew Trainer
McDonalds
07.2013 - 01.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Licensed Nail Technician -
The Spa School
Columbus, OH01.2021
No Degree - Cosmetology
Regency Beauty Institute
Closed09.2016
High School Diploma -
Horizon Science Academy Columbus
Columbus, OH05.2015
Skills
- Inbound and outbound quality control
- Outbound sales
- Upselling
- Account management
- Business development
- Sales development
- Negotiation
- Card services
- Social media management
- Nail care
- Technology savvy
Websites
Timeline
Nail Technician
Self Employed
10.2019 - Current
Back Office Dispute Representative
Fiserv
04.2019 - 09.2019
Sales Representative
Sprint Premier Retailer
01.2018 - 02.2019
Remote Case Manager
HKT Teleservices
07.2017 - 11.2018
Sales Representative
Sprint Premier Retailer
10.2016 - 06.2017
Food Sampler
ASM
03.2016 - 09.2016
Crew Trainer
McDonalds
07.2013 - 01.2016
Licensed Nail Technician -
The Spa School
No Degree - Cosmetology
Regency Beauty Institute
High School Diploma -
Horizon Science Academy Columbus
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