Kyesha Robinson
Atlanta,GA
Summary
Organized and dependable professional, with extensive experience coordinating logistics, managing communications, and supporting cross-functional teams. Skilled in documentation, scheduling, reporting, and process organization. Adept at balancing competing priorities, improving systems, and keeping stakeholders aligned. Passionate about helping teams run efficiently and achieve their goals.
Overview
4
4
years of professional experience
Work History
Human Resource Specialist
PCC Community Markets
Seattle, WA
08.2024 - 10.2024
- Coordinated the creation, formatting, and uploading of onboarding and compliance documentation.
- Maintained team records, reports, and SharePoint folders to ensure information was current and accessible.
- Communicated with Payroll, IT, and department leads to manage staff changes and updates.
- Assisted in scheduling and documentation during employee transitions and organizational changes.
Customer Service Representative
The Home Depot
Atlanta, GA
08.2021 - 08.2024
- Managed daily coordination of schedules, communications, and staffing support for the service team.
- Documented team procedures and process updates to support consistent onboarding and training.
- Supported employee resource initiatives, and helped organize engagement and communication tools.
- Facilitated project rollouts by gathering feedback, organizing team materials, and tracking progress.
Customer Service Representative
American Express
Atlanta, GA
11.2021 - 05.2023
- Coordinated communications between clients and internal teams to ensure issue tracking and follow-up.
- Maintained support logs and created reference documentation to enhance knowledge sharing.
- Monitored deadlines and escalations to ensure time-sensitive matters were handled appropriately.
- Supported small business clients by coordinating resources and resolving operational questions.
Customer Service Representative
Coyote Logistics
Atlanta, GA
08.2020 - 07.2021
- Strengthened client relationships through proactive communication, increasing efficiency in service delivery.
- Managed shipment operations for over 50 daily orders, ensuring 99% on-time delivery through proactive issue resolution.
- Earned 'Top Performer' recognition for consistently exceeding customer response time benchmarks.
Education
High School Diploma -
Perry Career Academy
Jonesboro, GACybersecurity Bootcamp - Partial Completion
Georgia Tech
Skills
- Project Coordination
- Administrative Support
- Calendar & Schedule Management
- Communication & Collaboration
- SharePoint & HRIS Systems
- Report Generation
- Onboarding & Documentation
- Cross-Functional Support
Accomplishments
- Designed and led an engagement initiative based on anonymous feedback surveys.
- Presented data-driven proposals to leadership, which led to improved communication practices and resource sharing.
Timeline
Human Resource Specialist
PCC Community Markets
08.2024 - 10.2024
Customer Service Representative
American Express
11.2021 - 05.2023
Customer Service Representative
The Home Depot
08.2021 - 08.2024
Customer Service Representative
Coyote Logistics
08.2020 - 07.2021
High School Diploma -
Perry Career Academy
Cybersecurity Bootcamp - Partial Completion
Georgia Tech
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