Summary
Overview
Work History
Education
Skills
Awards
In Home Training
References
Timeline
Generic

Kyeshia Holm

Virginia,MN

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Essentia Health Virginia
Virginia, MN
09.2024 - Current
  • Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
  • Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
  • Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
  • Maintains all assigned work queues according to supervisor’s instructions and guidance
  • Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
  • Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
  • Sanitizes registration equipment between each use and restocks basic supplies
  • Other clerical duties as assigned

Lead Teacher, Preschool

Appletree Learning Center
Virginia, MN
06.2023 - 08.2024
  • Create Monthly calendar and curriculum
  • Proper handling of food and preparing of bottles
  • Keep classroom clean and organized
  • Communicate with parents –written/verbal and document accidents/incidents
  • Keep Classroom in compliance with state regulations and follow policies and rules set by the center and state
  • Ensure the safety and well-being of all children
  • Good repour with directors
  • Complete mandatory training on time

Lead Teacher

Brandie’s Little Bear Learning Center
Eveleth, MN
08.2021 - 06.2023
  • Create Monthly calendar and curriculum
  • Proper handling of food and preparing of bottles
  • Keep classroom clean and organized
  • Communicate with parents -written or verbal and document accidents/incidents
  • Keep Classroom in compliance with state regulations and follow policies and rules set by the center and state
  • Ensure the safety and well-being of all children
  • Good repour with directors
  • Complete mandatory training on time
  • Training of new staff
  • Parent walk throughs

Resident Assistant

Katherin's House/Lotus Corporation
Eveleth, MN
07.2020 - 07.2021
  • Maintain the residential living areas
  • Medication ordering and distribution- NARC book/MAR
  • Keeping track of residents and helping residents with issues
  • Food preparation for the next day
  • Documenting all issues and daily movements
  • Narcotic count and training
  • Cleaning and organizing facility to county standards
  • Partnering with other staff to solve concerns and issues
  • Proper stocking and storing of food and packages that are delivered
  • Resident medication documentation and packing for pass
  • Cleaning and making up of rooms when residents are charged

Front End Assistant (Seasonal)

Menards
Virginia, MN
01.2020 - 05.2020
  • Open and close store
  • Accept payments for charge accounts
  • Manage tills- over/shorts, build and deposit tills for start and end of shift
  • Cashiering and guest service
  • Process payments and returns
  • Answer and transfer phone calls
  • Email overdue account or communicate issues
  • Communicate issues to IT
  • Fix the stores’ equipment issues
  • Scheduling
  • Accounts payable/receivable
  • Train new team members

Cashier/Customer Service

Menards
Virginia, MN
12.2018 - 02.2019
  • Clean front-end each shift
  • Quick checkout for guest
  • Process payments and returns
  • Put away left behind and returned merchandise

Dock Worker/Shipping and Reviving (trainee)

Amazon Fulfillment Associates
Phoenix, AZ
11.2017 - 05.2018
  • Stack, wrap, and label pallets
  • Load and unload truck trailers
  • Ensure all trailers are docked safely for employees to safely enter on foot or on forklift
  • Comminate with drivers for trailer pick ups
  • Organize trailers in yard
  • Follow safety protocols for docking trailers
  • Create schedule for trailer loading
  • Keep unloading departments filled with freight
  • Participate in nightly management meetings
  • Run one shift weekly
  • Train new employees

Education

Some College (No Degree) - Health Service Administration

Minnesota State University Moorehead
Moorhead, MN

Some College (No Degree) - Leadership & Innovation in Aging Studies

Minnesota State University, Moorhead
Moorhead, MN

Transfer A.A. -

Minnesota North
Hibbing, MN
12.2023

Medical Codding and Scribing -

Minnesota North Community College
Hibbing, MN
05.2023

Some College (No Degree) - Elementary Education

Estrella Mountain Community College
Goodyear, AZ

High School Diploma -

Agua Fria High
Avondale, AZ
05.2008

Skills

  • Customer service
  • Microsoft Office: Excel, Word, Publisher, PowerPoint
  • Assistant Manager
  • Classroom management
  • Leadership
  • Childcare
  • Curriculum development
  • Multitasking and organization
  • Patient feedback management
  • Payment processing
  • Patient identity verification
  • Phone and email etiquette
  • Strong empathy
  • Medical terminology
  • HIPAA compliance
  • Paging/multi-line phone system
  • Professionalism
  • 50 WPM typing speed
  • Adaptability and flexibility
  • 10-key
  • Policy understanding
  • Privacy regulations knowledge
  • Registration and admissions
  • Eligibility determination
  • Patient registration
  • Insurance verification
  • Health information management
  • Data entry accuracy
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Appointment scheduling
  • Information collection
  • Verbal and written communication
  • Patient check-in
  • Registration management
  • Electronic health records
  • Friendly and outgoing
  • Relationship building
  • Money handling

Awards

  • Dean's List, Fall 2024
  • Dean’s List, Spring 2024

In Home Training

02/01/19, Menards in home training: information and assessments in all departments and policy of store.

References

References available upon request.

Timeline

Patient Access Representative

Essentia Health Virginia
09.2024 - Current

Lead Teacher, Preschool

Appletree Learning Center
06.2023 - 08.2024

Lead Teacher

Brandie’s Little Bear Learning Center
08.2021 - 06.2023

Resident Assistant

Katherin's House/Lotus Corporation
07.2020 - 07.2021

Front End Assistant (Seasonal)

Menards
01.2020 - 05.2020

Cashier/Customer Service

Menards
12.2018 - 02.2019

Dock Worker/Shipping and Reviving (trainee)

Amazon Fulfillment Associates
11.2017 - 05.2018

Some College (No Degree) - Health Service Administration

Minnesota State University Moorehead

Some College (No Degree) - Leadership & Innovation in Aging Studies

Minnesota State University, Moorhead

Transfer A.A. -

Minnesota North

Medical Codding and Scribing -

Minnesota North Community College

Some College (No Degree) - Elementary Education

Estrella Mountain Community College

High School Diploma -

Agua Fria High

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Kyeshia Holm