KYESHIA WALKER
Monroe ,MA
Summary
Experienced Customer Service Representative skilled in patient registration, resolving inquiries, and coordinating solutions with a focus on delivering exceptional customer support. Proven ability to multitask in fast-paced environments while maintaining confidentiality and ensuring accurate data management. Eager to leverage strong communication and problem-solving skills to contribute to a dynamic team and drive organizational success.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
SUTTER HEALTH
Remote
10.2020 - 05.2026
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards and ensuring customer satisfaction.
- Utilized electronic health record systems to document interactions and track patient information accurately.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Verified and updated customer information in the system to ensure records are accurate.
Healthcare Customer Service Representative
TELEPERFORMANCE
Remote
08.2018 - 09.2020
- Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Facilitated resolution and de-escalation of issues with composure.
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Executed script reading to ensure uniformity and consistency in communications.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Education
High School Diploma - undefined
Ouachita High School
Monroe, LA05.2015
Skills
- Assisted customers with inquiries and support needs
- Facilitated patient registration processes
- Provided compassionate care to patients
- Data entry
- Documentation and reporting
- CRM software
- Time management
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Email communication
- Phone etiquette
- Technical troubleshooting
- Call handling
- Call logging
- Security verification
- Calm under pressure
- Policies and procedures adherence
- Call metrics
Timeline
Customer Care Representative
SUTTER HEALTH
10.2020 - 05.2026
Healthcare Customer Service Representative
TELEPERFORMANCE
08.2018 - 09.2020
High School Diploma - undefined
Ouachita High School