Kyhanna Johnston
Newburgh
Summary
Retail manager with 10 years of experience in various management positions, known for enhancing customer satisfaction and operational efficiency. Eager to leverage skills in new environments to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Walgreens
Monticello
01.2026 - Current
- Assisted customers with product inquiries and store navigation for enhanced shopping experience.
- Maintained cleanliness and organized merchandise displays to attract customers.
- Collaborated with team members to ensure seamless store operations.
- Kept work area neat, clean, and well-stocked to support efficiency.
- Executed additional duties as assigned by management team to meet business needs.
Operations Lead
Crocs
Central Valley
01.2022 - 01.2026
- Managed inventory levels and ensured accurate product availability.
- Implemented efficient stock rotation to minimize waste and loss.
- Coordinated stock receiving, storage, and distribution processes.
- Managed shipment schedules and logistics for incoming and outgoing.
- Trained team members on safety protocols and operational procedures.
Assistant Manager
Rite Aid
Newburgh
09.2016 - 07.2025
- Maintained organized records of daily transactions.
- Verified cash and check deposits for accuracy.
- Managed inventory levels to ensure stock availability and accuracy.
- Coordinated hands on training activities to enhance practical skills.
- Processed incoming shipments by verifying contents and checking for damage.
- Organized stock room inventory using barcode scanning.
Stock Supervisor
PUMA
Central Valley
04.2021 - 05.2022
- Organized stock room to ensure efficient inventory management.
- Received and inspected incoming merchandise for quality assurance.
- Maintained accurate records of stock levels and inventory movements.
- Assisted team in restocking to meet store demands.
Assistant Manager
Dollar Tree
Newburgh
08.2014 - 03.2016
- Trained new staff on cash handling procedures and best practices.
- Maintained organized cash drawers, ensuring accuracy in cash flow management.
- Processed customer payments efficiently using point-of-sale system.
- Counted and balanced cash drawers at the beginning and end of shifts.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
NEWBURGH FREE ACADEMY
NEWBURGH, NY06-2014
Skills
- INVENTORY MANAGEMENT/STOCK ROTATION
- SHIPMENT SCHEDULING
- LOSS PREVENTION STRATEGIES
- TIME MANAGEMENT
- POINT-OF-SALE SYSTEMS
- CASH HANDLING
- SALES MANAGEMENT
- CUSTOMER SERVICE
Timeline
Customer Service Associate
Walgreens
01.2026 - Current
Operations Lead
Crocs
01.2022 - 01.2026
Stock Supervisor
PUMA
04.2021 - 05.2022
Assistant Manager
Rite Aid
09.2016 - 07.2025
Assistant Manager
Dollar Tree
08.2014 - 03.2016
High School Diploma -
NEWBURGH FREE ACADEMY