Verified
This profile is verified using an email address.
Jacob Petersen
Calhan,CO
Summary
Results-driven professional with a strong background in customer service and team collaboration. Expertise in training new associates and streamlining processes to enhance operational efficiency and customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Walmart
Colorado Springs, CO
10.2025 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Assisted in training new associates on service protocols and systems.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Handled money orders for customers sending money to their families around the globe.
- Dispensed cash tills to assist the cashiers.
Flooring Specialist
Home Depot
Colorado Springs, CO
09.2022 - 08.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Provided customer consultations on potential flooring projects.
- Gave customers detailed information on flooring installations, flooring prices, installation timelines.
- Worked with flooring installers to ensure customer was satisfied with their installation projects.
- Handled point of sales transactions and handled customer complaints and issues with their projects.
68W Health Care Specialist
United States Army
Fort Benning, GA
11.2013 - 11.2022
- Administered emergency medical treatment in high-pressure environments to ensure soldier readiness.
- Conducted patient assessments and documented medical histories to maintain accurate health records.
- Trained and mentored junior medics on advanced medical techniques and protocols to enhance team performance.
- Coordinated logistics for medical supply distribution, ensuring timely availability of critical resources.
- Developed and implemented training programs for combat lifesaver courses to improve soldier preparedness.
- Collaborated with multidisciplinary teams during field operations to optimize patient care and outcomes.
- Led quality assurance initiatives to maintain compliance with Army medical standards and protocols.
- Documented patient encounters accurately, contributing to proper continuity of care across healthcare providers.
Receiving Associate
Menards
Elkhorn, NE
12.2021 - 08.2022
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Handled and processed hazardous materials in accordance to DOT standards
- Received merchandise to the store and shipped customer orders out in a timely manner.
- Work well with a team to ensure that trucks got unloaded in a timely fashion
Education
Associate of Science - Nursing (Registered Nurse)
Pikes Peak Community College
Colorado Springs, CO05-2027
High School Diploma -
Ashland Greenwood Senior High
Ashland05-2014
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Tactical combat casualty care
- Basic life support
- Vital signs monitoring
- Emergency medical treatment
- Airway management
- Medical documentation
- Intravenous therapy
- Shipping and receiving
- Warehouse organization
- Material handling
- Invoice verification
- Pallet jack operation
- Stock rotation
- Product inspection
Timeline
Customer Service Associate
Walmart
10.2025 - Current
Flooring Specialist
Home Depot
09.2022 - 08.2025
Receiving Associate
Menards
12.2021 - 08.2022
68W Health Care Specialist
United States Army
11.2013 - 11.2022
Associate of Science - Nursing (Registered Nurse)
Pikes Peak Community College
High School Diploma -
Ashland Greenwood Senior High