Juvannie Graham
Jupiter
Summary
Motivated professional with several years of experience. Receives inventory shipments, contributes to storage and transportation and loads outgoing shipments for delivery. Disciplined team member contributing to safe and effective freight operations.
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in Desired Position role.
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Jupiter, FL
12.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Order Picker
OnTrac
West Palm Beach, FL
10.2025 - 12.2025
- Resolved customer inquiries through phone, email, and chat support.
- Streamlined order processing by utilizing CRM software effectively.
- Assisted in training new associates on customer service protocols.
- Maintained up-to-date knowledge of products to enhance customer interactions.
- Collaborated with team members to identify and implement service improvements.
- Managed complex customer issues, ensuring timely resolution and satisfaction.
- Developed and maintained positive relationships with customers through follow-ups.
- Conducted feedback surveys to gauge customer satisfaction and inform service strategies.
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Selected and picked customer orders accurately, ensuring timely fulfillment.
- Maintained inventory accuracy through regular cycle counts and adjustments.
- Collaborated with team members to streamline picking processes and reduce errors.
- Adhered to safety protocols, reducing workplace incidents and promoting a safe environment.
Freight Team Associate
Home Depot
Jupiter, Florida
09.2025 - Current
- Receives, stocks, and moves merchandise throughout the store to ensure shelves are full and ready for customers, operating equipment like forklifts and providing customer service when needed. Their duties include unloading trucks, organizing products, and maintaining inventory accuracy, often working overnight shifts in a back-of-house environment but also in the sales aisles.
Meat and produce team associate
Walmart
Jupiter, FL
07.2025 - 09.2025
- Keeps the 'Fresh' area stocked, rotates products for freshness, maintains food safety standards, moves new merchandise to the sales floor, and organizes displays throughout the day.
Store Associate
7-eleven
Lauderhill, FL
03.2025 - 07.2025
- Customer service, operating the cash register, stocking shelves, maintaining store cleanliness, performing food preparation and safety procedures, and handling fuel transactions and cash control. Key physical requirements include the ability to stand, bend, reach, and lift up to 50 pounds. The role requires flexibility to work different shifts, a commitment to customer satisfaction, and the ability to multitask.
Stocker
Dollar Tree
Lauderhill, Florida
01.2024 - 03.2025
- Unloading and organizing merchandise, restocking shelves, and maintaining a clean and organized sales floor to ensure products are well-displayed and easy for customers to find. They may also assist customers, keep stockrooms tidy, and work to manage inventory, often requiring physical stamina, attention to detail, and the ability to work various shifts, including mornings, nights, and weekends.
Education
Certificate - Aviation
Atlantic Technical College
Pompano Beach, FLHigh school or equivalent - undefined
Nova High School
Davie, FLSkills
- Inventory management
- Forklift operation
- Food safety compliance
- Product merchandising
- Team collaboration
- Customer service
- Stock organization
- Time management
- Attention to detail
- Effective communication
- Equipment maintenance
- Shipping and receiving
- Barcode scanning
- Pallet jack operation
- Warehouse safety
- Loading and unloading
- Heavy lifting
- Stock rotation
- Zoning and stocking
- Freight tracking
- Trailer unloading
- Truck loading and unloading
- Customer support
- Problem resolution
- Customer complaint resolution
- Product knowledge
Certification
- Area of certification Training - Timeframe
- Area of expertise License - Timeframe
- Licensed Job Title - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of certification, Company Name - Timeframe
Timeline
Customer Service Associate
Walgreens
12.2025 - Current
Order Picker
OnTrac
10.2025 - 12.2025
Freight Team Associate
Home Depot
09.2025 - Current
Meat and produce team associate
Walmart
07.2025 - 09.2025
Store Associate
7-eleven
03.2025 - 07.2025
Stocker
Dollar Tree
01.2024 - 03.2025
Certificate - Aviation
Atlantic Technical College
High school or equivalent - undefined
Nova High School