Denise Edwards
Apollo Beach
Summary
Dedicated Customer Service Associate with a proven track record in enhancing customer shopping experiences. Skilled in problem-solving, effective communication, and team collaboration to drive satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
The Home Depot Store
Sun City Center
09.2000 - Current
- Assisted customers with returns, exchanges, and refunds, ensuring compliance with store policies and enhancing satisfaction.
- Greeted customers, quickly identifying needs to provide tailored assistance.
- Provided exceptional service, enhancing customer shopping experiences consistently.
- Supported inventory management by restocking shelves regularly.
- Handled returns and exchanges according to store policies.
- Educated customers on product features and benefits effectively.
- Collaborated with team members to address and resolve customer issues efficiently, contributing to a positive shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Handled cash register operations accurately during peak times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Provided information about products and services available to customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
- Structured and prioritized daily tasks to meet strict deadlines and improve workflow.
- Maintained knowledge of current sales promotions and new product releases.
- Suggested product solutions based on individual customer needs.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Developed relationships with key clients through regular contact and follow-up communication.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Followed-up with customers after purchase to ensure satisfaction.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Content Writing Intern
Casino Affiliate Programs
10.2025 - Current
- Developed and wrote engaging content for blogs, websites, and social media platforms, tailoring tone and style to target audience.
- Drafted articles and blog posts to support casino affiliate marketing campaigns, enhancing audience engagement.
- Wrote persuasive copy for client advertising campaigns, effectively conveying brand messages.
- Composed fiction prose, short stories, personal essays, and descriptive analyses, showcasing creative writing skills.
Education
High School Diploma -
Saginaw High School
Saginaw, MI06-1982
Skills
- Customer service
- Point-of-sale operation
- POS systems
- Customer relationship management
- Sales support
- Customer support
- Guest services
- Complaint handling
- Complaint resolution
- Problem resolution
- Refunds processing
- Refunds and exchanges
- Inventory management
- Inventory control
- Stock replenishment
- Product knowledge
- Product merchandising
- CRM management
- Content creation
- Advertising copywriting
- Team collaboration
- Training and onboarding
- Clerical support
- Calling services
- Investigate claims
- Sales closing
- Product solutions
- Complex Problem-solving
- Problem solving
- Conflict resolution
- Active listening
- Effective communication
- Attention to detail
- Calm under pressure
- Teamwork
- Teamwork skills
- Employee management
- Sales closing
- POS systems
- Employee management
Accomplishments
- Employee of the Month on numerous occasion which is given by management staff.
Affiliations
- Enjoy gardening and motorcycle riding
Timeline
Content Writing Intern
Casino Affiliate Programs
10.2025 - Current
Customer Service Associate
The Home Depot Store
09.2000 - Current
High School Diploma -
Saginaw High School