Summary
Overview
Work History
Education
Skills
Timeline
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Kyia Mitchell

Cookeville,TN

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Amazon
Nashville, TN
07.2021 - Current
  • Converted 97% of sales and service inquiries,consistently exceeding booking expectations by 12%.
  • Demonstrated ability to work in a fast-paced, high volume environment by scheduling and dispatching for 50+ customers daily through phone, email, and web
  • Generated an additional $12k+ revenue monthly by effectively upselling through inbound/ outbound channels
  • Ensured smooth service operations by providing support to customers and plumber/technicans

E-Commerce Coordinator

Kroger
Nashville, TN
01.2020 - 08.2022
  • Built 100+ digitals marketplaces per week on Shopify and Square, consistently leading with the most website launches weekly
  • Maintained Continuous communication with clients through 1:1 meetings, email, and phone
  • Strategized and executed digital marketing strategy,communication strategy,and marketing campaigns
  • Managed 35+ deals concurrently in HubSpot pipeline,balancing conflicting tasks and maintaining accurate account oversight
  • Trained client on digital/traditional advertising,SEO insight analysis, and technical configuration

Administrator and Front Desk Associate

Lexus Of Nashville
Nashville, TN
02.2018 - 12.2019
  • Generated customer interest and engagement through on-site showings
  • Mediated communications between clients and external third-party stakeholders (e.g. property management)
  • Organized digital and physical files, ensuring the secure storage of sensitive information including legal documents and personal information

Call Center Representative

Community Health Systems Inc
Franklin, TN
03.2016 - 01.2018
  • Ensured satisfaction for 300+ agents and clients daily via phone call, email, and in-person, consistently leading with the highest volume of messages within the team
  • Maximized eff by booking and confirming showings and promptly delivering messages to agents using the proprietary database system, WOLFconnent

Education

Tennessee Technological University
Cookeville, TN
05-2027

High School Diploma -

Lead Academy
Nashville, TN
05-2023

Skills

  • Customer Service
  • Product Upselling
  • Technical Support
  • Report Preparation
  • Call Control
  • Payment Processing

Timeline

Call Center Representative

Amazon
07.2021 - Current

E-Commerce Coordinator

Kroger
01.2020 - 08.2022

Administrator and Front Desk Associate

Lexus Of Nashville
02.2018 - 12.2019

Call Center Representative

Community Health Systems Inc
03.2016 - 01.2018

Tennessee Technological University

High School Diploma -

Lead Academy

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Kyia Mitchell