Kyia Threatt
American Canyon,CA
Summary
Recent Master of Health Administration graduate with a passion for healthcare transformation and equity, bringing a diverse background in clinical operations, administrative support, and community based outreach. Over 10 years of experience in laboratory services, healthcare support operations, and cross functional team leadership within large health systems. Proven ability to drive operational efficiency, improve health equity outcomes, and support underserved populations through strategic initiatives. Adept at aligning frontline services with population health goals, ensuring quality care, resource optimization, and culturally competent service delivery. Committed to leveraging healthcare administration training to impact system level policies and deliver equitable care solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Laboratory Support Specialist (TPMG)
Kaiser Permanente
06.2021 - Current
- Oversaw pre and post analytical automation systems, ensuring timely and accurate specimen processing across high-volume laboratory settings.
- Collaborated across units to streamline workflow, reduce delays, and maintain high service standards aligned with operational excellence initiatives.
- Co led Unit Based Teams (UBT) for Lab Operations, driving continuous improvement, communication, and accountability across departments.
- Leveraged data systems (RILIS, middleware) to resolve patient data discrepancies, improving laboratory service quality and timeliness.
Cashier & Receptionist
Kaiser Permanente
09.2019 - 06.2021
- Scheduled and coordinated specialized laboratory procedures, enhancing patient provider coordination.
- Educated patients on lab preparation and insurance coverage, contributing to access and health literacy.
- Collected payments, reconciled financial records, and maintained compliance with privacy and operational protocols.
- Trained front desk personnel and optimized customer service processes for a culturally diverse patient population.
Support Services Representative – Payroll & Scheduling
Kaiser Permanente
05.2016 - 09.2019
- Implemented seniority-based scheduling to reduce overtime, increasing cost efficiency while maintaining staffing levels.
- Processed bi weekly payroll and timecards, ensuring compliance with labor contracts and operational policies.
- Contributed to workforce planning strategies that supported equitable staff deployment and patient care delivery.
- Collaborated with senior leadership to develop and present workforce performance dashboards and staffing efficiency reports, supporting data-driven decision-making and strategic planning.
Assistant Store Manager
Forever 21
08.2014 - 08.2016
- Supervised 10–15 staff and improved store operations by applying performance management and team development skills.
- Implemented customer-first training programs and sales strategies, enhancing service satisfaction and revenue.
Emergency Medical Technician (EMT)
Falcon Ambulance
06.2014 - 06.2015
- Responded to emergency calls, provided life saving care, and documented patient data to inform hospital admissions.
- Maintained up to date clinical training and adhered to protocols ensuring safe patient transport and outcomes.
Education
Bachelor of Science - Biology, Minor in Chemistry
Howard University
Washington, DC01.2011
MBA - Health Administration
Dominican University of California
San Rafael, CA12-2024
CORE COMPETENCIES
Population Health | Health Equity | Strategic Planning | Operational Excellence Healthcare Operations | Cross Functional Leadership | Data-Driven Decision Making Community Engagement | Policy & Program Development | Staff Training & Development
Optional Additions
- Applying to 2025–2026 Healthcare Administration Fellowships
Certification
American College of Healthcare Executives (ACHE)
Timeline
Regional Laboratory Support Specialist (TPMG)
Kaiser Permanente
06.2021 - Current
Cashier & Receptionist
Kaiser Permanente
09.2019 - 06.2021
Support Services Representative – Payroll & Scheduling
Kaiser Permanente
05.2016 - 09.2019
Assistant Store Manager
Forever 21
08.2014 - 08.2016
Emergency Medical Technician (EMT)
Falcon Ambulance
06.2014 - 06.2015
Bachelor of Science - Biology, Minor in Chemistry
Howard University
MBA - Health Administration
Dominican University of California
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