Kyiam Mathis
5217 Yellow Birch Drive, Fredericksburg ,VA
Summary
Hardworking, dependable, and passionate Information Technology B.S. major with a Computer Sciences A.S. degree is eager to secure an entry-level position where strong customer service, collaboration, adaptability, and critical-thinking skills are needed to help teams achieve company goals.
Overview
4
4
years of professional experience
Work History
Server
Yard House Restaurant
09.2023 - Current
- Promptly serve up to 50 customers per shift food and beverages with focused, detailed attention to their needs in a high-volume upscale, diverse restaurant,
- Maintain thorough menu knowledge to sufficiently answer questions regarding over 120 beverages and 160 menu items, to include sourcing, ingredients and cooking methods.
- Maintain order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to improve product knowledge, learn new skills, assist team members, maintain restaurant appearance, and restock items.
Lead Server
Kickback Jack's
10.2021 - 07.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully serving as many as 30 customers per shift.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service and company values.
- Supported 5-person wait staff who attended to their customer's specific needs in fast-paced, family and sports themed restaurant with social relevancy and intentionality.
- Oversaw shift operations of service team, delegated tasks, and trained new servers.
- Taught new staff how to deliver outstanding service to every customer without sacrificing profit objectives, while providing feedback and coaching in areas requiring improvement.
- Participated in meetings with management to discuss operational issues and develop ways to improve services.
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA01.2027
Associate of Science - Computer Science
Germanna Community College
Fredericksburg08.2022
Skills
- Customer Relations & Service Prioritization
- Effective Communication & Team Collaboration
- Strong Problem Solving & Decision Making
- Technical Acumen & Troubleshooting
- C/C
- JavaScript
- HTML5 proficiency
- Microsoft Word & Google Proficiency
Timeline
Server
Yard House Restaurant
09.2023 - Current
Lead Server
Kickback Jack's
10.2021 - 07.2022
Bachelor of Science - Information Technology
George Mason University
Associate of Science - Computer Science
Germanna Community College