Kyla Agrelo
Dayton,OH
Summary
Experienced Mental Health Technician at Kettering Health Network, skilled in de-escalation techniques and behavior observation. Successfully guiding patients through goal-setting and crisis intervention, in addition to maintaining a supportive judgement-free environment. Recognized for enhancing patient well-being and promoting effective coping strategies, leading to improved recovery outcomes. Strong interpersonal skills complemented by a commitment to safety and support.
Overview
8
8
years of professional experience
Work History
Mental Health Technician
Kettering Health Network - Sycamore Hospital
02.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Sales Associate
Victoria's Secret & PINK
06.2019 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Team Member
Chick Fil A
12.2016 - 03.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Psychology
Wright State University
Dayton, OH12-2023
Associate of Arts - Psychology
Sinclair Community College
Dayton, OH07-2020
High School Diploma -
Fairmont High School
Kettering, OH05-2018
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
Timeline
Mental Health Technician
Kettering Health Network - Sycamore Hospital
02.2022 - Current
Sales Associate
Victoria's Secret & PINK
06.2019 - 09.2022
Team Member
Chick Fil A
12.2016 - 03.2018
Bachelor of Science - Psychology
Wright State University
Associate of Arts - Psychology
Sinclair Community College
High School Diploma -
Fairmont High School
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