Kyla Benford
Valparaiso,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Caregiver
Help At Home Health Care
05.2021 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
NIPSCO
01.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
Bachelor of Arts - Psychology
Indiana University Bloomington
Bloomington, INHigh School Diploma -
Valparaiso High School
Valparaiso, IN05.2017
Skills
- Sales Expertise
- Quality Control
- Cultural Awareness
- Report Preparation
- Cooperative
- Flexible
- Empathetic
- Community integration
- Verbal and written communication skills
Timeline
Caregiver
Help At Home Health Care
05.2021 - 05.2023
Customer Service Representative
NIPSCO
01.2020 - 05.2021
Bachelor of Arts - Psychology
Indiana University Bloomington
High School Diploma -
Valparaiso High School
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