Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Brown

Harrisburg,PA

Summary

Dedicated and reliable Front Service Clerk; enhancing customer satisfaction and team productivity through effective leadership and attention to detail. Skilled in multitasking and computer applications, adept at training and mentoring staff to exceed goals. Renowned for professionalism and dependability, driving positive outcomes in fast-paced environments.


Overview

3
3
years of professional experience

Work History

Front End Customer Service Manager

Hobby Lobby
10.2022 - 05.2024
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
  • Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
  • Maintained a clean, organized workspace to create a welcoming environment for customers.
  • Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Scheduled front-end staff lunch and breaks based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
  • Assisted as a floor associate stocking and rotating inventory during store hours and closures as needed.

Lead Crew Member

McDonald's
04.2021 - 08.2022
  • Maintained high standards of cleanliness throughout the workspace which contributed to an organized working environment.
  • Utilized problem-solving abilities during critical situations leading to quicker resolutions without compromising quality.
  • Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
  • Enhanced customer satisfaction with prompt and courteous service, addressing concerns proactively.
  • Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
  • Operated register, obtained customer orders, worked drive through, cooked and maintained all food stations.

Education

Sonography

Harrisburg Area Community College
Harrisburg, PA
01-2028

High School Diploma -

Central Dauphin East High School
Harrisburg, PA
06-2023

Skills

  • Customer satisfaction
  • Delegation and supervision
  • Training and mentoring
  • Attention to detail
  • Multitasking Abilities
  • Punctual
  • Computer skills
  • Professionalism
  • Dependable

Timeline

Front End Customer Service Manager

Hobby Lobby
10.2022 - 05.2024

Lead Crew Member

McDonald's
04.2021 - 08.2022

Sonography

Harrisburg Area Community College

High School Diploma -

Central Dauphin East High School

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Kyla Brown