Kyla Burkhart Singh
Montgomery,IL
Summary
Detail-oriented Medical Assistant with expertise in HIPAA compliance, patient scheduling, and phlebotomy techniques. Committed to enhancing patient care through efficient workflow management and strong customer service skills.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Insight Outpatient
Naperville, IL
09.2025 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Recorded patient histories and vital signs accurately in electronic health records.
- Managed appointment scheduling to optimize clinic workflow and patient flow.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Performed lab draws.
- Scheduled appointments for Oncology and Hematology.
- Placed orders for PET scans, CT scans.
Phlebotomy Supervisor
Biolife Plasma Services
Bolingbrook, IL
10.2023 - 09.2025
- Supervised daily operations, ensuring compliance with safety standards and protocols.
- Trained and mentored new phlebotomy staff on best practices and procedures.
- Streamlined workflow processes to enhance efficiency in plasma collection.
- Conducted quality control checks on equipment to maintain operational integrity.
- Monitored inventory levels, coordinating timely supply orders for testing supplies.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
Cleaning Team Leader
Jan Pro
Joliet, IL
09.2017 - 10.2018
- Supervised cleaning operations to ensure compliance with safety and quality standards.
- Trained and mentored new team members on efficient cleaning practices and procedures.
- Developed and implemented improved workflows to enhance team productivity and service quality.
- Conducted regular inspections of facilities to identify areas for improvement in cleanliness and sanitation.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.
Nurse Assistant/Receptionist
Kaduceus Medical
Indianapolis, IN
10.2010 - 04.2011
- Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes to nursing team for timely intervention.
- Maintained cleanliness and organization of medical equipment and patient areas to support infection control protocols.
- Documented patient information accurately in electronic health records, enhancing communication among healthcare providers.
- Assisted nurses with PICC line procedures
Waitress Trainer
Gramboli's INC
Indianapolis, IN
01.2007 - 10.2010
- Developed and implemented training programs for new waitstaff, enhancing service quality and operational efficiency.
- Mentored junior waitstaff, fostering skills in customer service and teamwork within a fast-paced environment.
- Streamlined onboarding processes, reducing training time while maintaining high performance standards.
- Conducted performance evaluations to identify areas for improvement and provide constructive feedback to staff.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service best practices.
Education
Phlebotomy
MedTech College
Greenwood IN High School Diploma -
True Beginnings Homeschool
Indianapolis, INSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- CPR and AED
- Phlebotomy techniques
- Medical procedures
- Insurance verification
- Appointment setting
- Payment collection
Timeline
Medical Assistant
Insight Outpatient
09.2025 - Current
Phlebotomy Supervisor
Biolife Plasma Services
10.2023 - 09.2025
Cleaning Team Leader
Jan Pro
09.2017 - 10.2018
Nurse Assistant/Receptionist
Kaduceus Medical
10.2010 - 04.2011
Waitress Trainer
Gramboli's INC
01.2007 - 10.2010
Phlebotomy
MedTech College
High School Diploma -
True Beginnings Homeschool