Kyla Collins
New Iberia,LA
Summary
Experienced customer service professional with strengths in communication, documentation, payment processing, and issue resolution. Known for handling customer concerns quickly and professionally while maintaining accurate records and strong service quality.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Miramar, Florida
03.2015 - 10.2026
- Handled inbound customer calls for virtual client support programs.
- Documented customer interactions in CRM and call tracking systems.
- Used scripts and knowledge bases to answer policy and product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
City Mail Carrier
United States Post Office
New Iberia, Louisiana
03.2024 - 05.2025
- Sorted mail and parcels for city routes at United States Post Office.
- Delivered letters, packages, and periodicals along assigned residential and business routes.
- Collected signatures for certified, registered, and accountable mail items.
- Operated postal vehicle safely through city streets and delivery neighborhoods.
- Communicated with customers about mail issues, delays, and service requests.
- Delivered packages, letters, and other items to residential and commercial customers.
- Utilized GPS navigation system for accurate delivery routes.
- Scanned labels on letters or parcels to confirm receipt.
Store Co-Manager
Rainbow Clothing Store
New Iberia, Louisiana
02.2017 - 06.2022
- Managed daily store operations for Rainbow Clothing Store sales floor and fitting rooms.
- Supervised associates across opening, closing, and shift handoffs.
- Coordinated merchandising updates with Rainbow Clothing Store visual standards.
- Trained staff on customer service, register procedures, and store policies.
- Resolved customer concerns and supported service recovery on Rainbow Clothing Store floor.
- Monitored loss prevention procedures and maintained store compliance standards.
- Resolved customer complaints in a professional manner.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all company policies and procedures.
- Communicated regularly with corporate office regarding store operations, promotions, special events.
- Maintained accurate records of all transactions using point-of-sale system.
- Coordinated with vendors and suppliers to ensure delivery of merchandise in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Associate in Criminal Justice -
Ramussen Univerisity (Online)
Saint Paul, MN09-2026
Skills
- Public safety
- Customer service
- Attention to detail
- Conflict resolution
- Assertiveness
- Credit card payment processing
- Key holder experience
- Customer relations
- Adaptive team player
- Prioritization
- Documentation
- Filing
- Microsoft Office Suite
- Call escalation
- Live chat support
- Payment processing
- Typing 45 wpm
- Positive and professional
- Empathy and patience
- Inbound and outbound calling
- Multi-line phone talent
- Call management
- Criminal law
- Loss prevention
Timeline
City Mail Carrier
United States Post Office
03.2024 - 05.2025
Store Co-Manager
Rainbow Clothing Store
02.2017 - 06.2022
Customer Service Representative
Arise Virtual Solutions Inc.
03.2015 - 10.2026
Associate in Criminal Justice -
Ramussen Univerisity (Online)