Kyla Duarte
Lincoln,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cinema World 16
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Provided high-quality customer service in a fast paced environment.
- Managed concession stand operations including sales transactions, inventory stocking and maintaining cleanliness.
- Demonstrated communication skills while assisting customers with their selections and responding to inquires
- Handled cash and credit card transactions accurately and responsibly
- Worked with a team to meet the theaters service and sales goals
Education
Lincoln High School
Rhode Island Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Quick Learner
- Multitasking
- Working with Diverse People
- Teamwork and Collaboration
Timeline
Customer Service Representative
Cinema World 16
12.2022 - Current
Lincoln High School
Similar Profiles
Paige GouinPaige Gouin
Concession Supervisor at Cinema World 16Concession Supervisor at Cinema World 16
Jade LaRouxJade LaRoux
Assistant Manager at Bijou inc. (Capitol Cinema 16 + ARQ)Assistant Manager at Bijou inc. (Capitol Cinema 16 + ARQ)
Angel CruzAngel Cruz
Janitor at Sierra Vista 16 CinemaJanitor at Sierra Vista 16 Cinema