Kyla Griffin
Columbus,Ms
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Outbound Sales Representative
ADT Security
Columbus, MS
02.2024 - Current
- Provided customer service support to existing clients and potential customers.
- Developed new business opportunities by prospecting for leads and cold calling.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Conducted outbound calls to prospective clients to discuss special promotions.
- Answered customer inquiries and provided accurate information regarding products and services.
Front Desk Agent
La Quinta
Columbus, MS
04.2023 - 12.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Generated daily reports detailing occupancy levels, revenue amounts.
Resident Assistant
Methodist Senior Services
Columbus, MS
02.2022 - 03.2023
- Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
- Assisted in providing basic care for elderly residents, such as bathing and dressing.
- Provided emotional support to residents and their families.
- Communicated regularly with the nursing staff regarding patient's needs.
- Provided assistance with activities of daily living and instrumental activities of daily living.
Cashier/Customer Service Representative
Walmart
Mineral Wells, TX
03.2020 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Arts - Dental Hygiene
East Mississippi Community College
Scooba, MS05-2025
High School Diploma -
Penn Foster
Columbus, MS/Remote12-2022
Skills
- Email Etiquette
- Customer Relationship Building
- Call Management
- Data Collection
- CRM Software
- Microsoft Excel proficiency
Timeline
Outbound Sales Representative
ADT Security
02.2024 - Current
Front Desk Agent
La Quinta
04.2023 - 12.2023
Resident Assistant
Methodist Senior Services
02.2022 - 03.2023
Cashier/Customer Service Representative
Walmart
03.2020 - 06.2021
Associate of Arts - Dental Hygiene
East Mississippi Community College
High School Diploma -
Penn Foster
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