Kyla Hasenpflug
Seattle
Overview
7
7
years of professional experience
Work History
Senior Program Assistant
Gates Foundation
Seattle
04.2024 - Current
- Plan and execute local and international conferences and events in Gates Foundation Country Offices, overseeing timelines, agendas, and logistics for key stakeholders, including major global partners in the food fortification sector.
- Develop agendas, and facilitate monthly staff meetings and team retreats, presenting key updates, tracking action items, and ensuring alignment with strategic goals.
- Develop project management templates and standard work for team retreats and international conferences, streamlining planning processes, and ensuring consistency in execution.
- Manage complex calendars and international travel logistics for the Director and Deputy Director of Strategy, Planning, and Management, ensuring seamless coordination across time zones and shifting priorities.
Program Coordinator - Operations Lead
Seattle Children's Hospital
Seattle
09.2021 - 04.2024
- Collaborated with multiple vendors, including local BIPOC-owned businesses, to build new and manage existing relationships, manage inventory ordering and receiving, and budget reconciliation for both internal cost centers and external grants.
- Served as the Food Pantry Operations lead, developing, maintaining, and improving educational content such as job aids, standard work guides, and volunteer orientation tools, and coordinated process improvement projects to improve the patient, family, and workforce member experience.
- Captured and recorded detailed data to provide metrics to community partners such as Northwest Harvest, Children’s Hospital Association, Florida A&M, Oregon Health and Science University, and Doernbecher Children’s Hospital in Portland.
- Strategized a new model and hours using multiple continuous improvement methodologies to accommodate the Food Security program’s over 180% increase in visitors in 2023, and evaluated data at 30-day intervals to audit the model.
- Managed relationships between multiple external organizations for a local new housing project to identify families for referral into housing, organize constantly changing data, and navigate challenging political dynamics between organizations regarding information flow and decision-making.
- Partnered with Project Search and Vadis to provide natural support for neurodiverse interns and supported employees. Developed universal design materials in the food pantry, and personalized schedules and goals for new interns.
- Facilitated communication and delegated work between the Research, Foundation, and Food Security teams to draft materials for grant applications amounting to over $300,000 in program funding.
Senior Administrative Assistant
Seattle Children's Hospital
Seattle
05.2019 - 09.2021
- Provided administrative support to the Associate Surgeon in Chief, the Clinic Chief of the Sports Medicine Program, four surgeons, and an adolescent medicine provider. This support included complex scheduling, partnering with RNs on clinical schedules, purchasing for the department, travel coordination, drafting letters, and programmatic support for providers' academic appointments within the hospital and the University of Washington.
- Lead event coordinator for Limb Differences Socials for patients with upper and lower limb differences, and the Margo Johnsen Pathology Review educational event for residents and Advanced Practice Providers from the University of Washington, Seattle Children’s, and Madigan Army Medical Center.
- Provided administrative support for the building of the Women in Surgery Council with Dr. Suzanne Yandow aims to identify opportunities to create a more equitable career experience for women in surgical services at Seattle Children's.
- Managed coordination of the Pediatric Orthopedic rotations for University of Washington medical students.
- Maintained confidential records and patient information, and was proficient in the use of medical and administrative programs, including EPIC, Qgenda, CIS, Infor Lawson, and Concur.
Guest Relations Supervisor
Matthew Steele Salon and Spa
Seattle
05.2018 - 05.2019
- Supervised the Guest Relations team, managing daily front-of-house operations, monitoring performance, and identifying training needs.
- Led the training of new employees, developing a comprehensive training binder to standardize documentation and streamline onboarding processes.
- Provided performance coaching to team members, and handled escalated customer complaints.
- Managed complex scheduling for over 15 service providers across the salon, spa, and separate barbershop, ensuring seamless operations and optimal appointment coordination.
Education
Bachelor of Arts - Medical Anthropology And Global Health
University of Washington
Seattle, WA12-2017
Skills
- Project Management
- Event Planning
- Calendar Management
- International Travel Coordination
- Team Leadership
- Training and Standard Work Development
- Continuous Improvement Methodologies
- Vendor Relations
Affiliations
Administrative Professionals Education and Networking Group | Jan 2020 - Oct 2022
- Served as an ad-hoc board member of APEN at Seattle Children’s hospital. Involved in the creation and distribution of a monthly newsletter to administrators across the organization, and served as a member of the Networking Committee to coordinate and facilitate networking and educational events for administrative professionals in the organization.
Seattle Children's Food Security Program | Oct 2020 - Sept 2021
- Packed orders of staple pantry items for delivery to families who were unable to come to the Food Pantry during COVID restrictions. Maintained records that included confidential Patient Health Information.
Jewish Family Service Food Bank | Jan 2018 - July 2018
- Assessed weekly gaps in food bank inventory to fill needs from warehouse donations, guided patrons towards healthy meal plans, and facilitated set-up for multiple fundraising events.
Timeline
Senior Program Assistant
Gates Foundation
04.2024 - Current
Program Coordinator - Operations Lead
Seattle Children's Hospital
09.2021 - 04.2024
Senior Administrative Assistant
Seattle Children's Hospital
05.2019 - 09.2021
Guest Relations Supervisor
Matthew Steele Salon and Spa
05.2018 - 05.2019
Bachelor of Arts - Medical Anthropology And Global Health
University of Washington