Kyla Hayes
Fort Worth,TX
Summary
Dynamic leader with a proven track record at Neighbor In Need Helpers Corporation, excelling in staff development and policy implementation. Expert in enhancing team performance and customer satisfaction through clear communication and goal setting. Achieved a 20% increase in revenue at Mr. Dan's, demonstrating exceptional marketing acumen and team leadership.
Overview
7
7
years of professional experience
Work History
Manager
Neighbor In Need Helpers Corporation
Fort Worth, TX
09.2024 - Current
- Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.
- Ensured compliance with health regulations by inspecting all concession areas on a regular basis.
- Managed the daily operations of the concession stand, including scheduling employees, setting prices, and ensuring quality standards.
Manager
Handz and Handz Home Health Care LLC
Fort Worth, TX
04.2023 - 06.2024
- Trained staff in primary roles and strategies for exceeding goals each day.
- Supervised teams and provided clear objectives, as well as consistent, performance-oriented policies.
- Covered daily business requirements with well-organized schedules, and properly delegated assignments.
- Transferred patients between beds, wheelchairs, and other locations.
- Documented care actions, vitals, and orders in company software.
- Promoted independence while assisting with personal hygiene needs.
Restaurant Manager
Mr. Dan's
Indianapolis, IN
02.2018 - 12.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversee employee work in the front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines.
- Perform facilities walk-throughs to assess cleanliness and preparedness at the beginning and end of the shift.
- Complete opening and closing procedures, and manage deposits.
- Improved Thursday night's revenue by 20% through relationship building.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN06-2016
Skills
- Marketing
- Policy and procedure development
- Staff development
- Team leadership
- Staff training and development
- Clear communication
- Goal setting
Timeline
Manager
Neighbor In Need Helpers Corporation
09.2024 - Current
Manager
Handz and Handz Home Health Care LLC
04.2023 - 06.2024
Restaurant Manager
Mr. Dan's
02.2018 - 12.2020
High School Diploma -
Lawrence North High School
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