Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Kyla Hernandez

San Antonio

Summary

Highly motivated individual with a strong work ethic and a natural ability to quickly grasp new concepts. Dedication to continuous learning enables adaptation and excellence in diverse areas. Committed to acquiring necessary skills and knowledge to succeed in any given task, with a relentless pursuit of perfection.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Relationship Banker

Bank of San Antonio
02.2025 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Member Services Representative

Security Service Federal Credit Union
02.2022 - 08.2024
  • During working here, I have achieved a lot for being here for a short period of time.
  • I was able to pick up quickly on all of our teller services, loan payments, making sure I am mentioning the right products to the right member.
  • Moving up to our member service side, I was able to make sure I am not putting our members in a financial burden and assisting them into saving money.
  • My member would always leave the branch knowing that they can trust us with their funds and that makes them close out their other financial accounts from other banks and credit union and moving it all to SSFCU.
  • I have been mentioned multiple times in our google reviews as well.

Front Desk Agent

JW Marriott
04.2017 - 02.2022
  • I am entitled to do everything I can to make sure all of our guest have the best and comfortable stay at our resort.
  • I have been mentioned in all of our reviews for being a part and making our guest family fun memories wonderful.

Education

High school diploma -

San Antonio, TX

Skills

  • Phone Etiquette
  • Front Desk
  • Multilingual
  • Sales
  • Computer Operation
  • Order Entry
  • Typing
  • Cash Handling
  • Banking
  • Administrative Experience
  • Cold Calling
  • Research
  • Microsoft Office
  • Clerical Experience
  • Financial Services
  • Communication Skills

Personal Information

Willing To Relocate: Anywhere

Certification

I am a notary.

Languages

Tagalog
Native or Bilingual

Timeline

Relationship Banker

Bank of San Antonio
02.2025 - Current

Member Services Representative

Security Service Federal Credit Union
02.2022 - 08.2024

Front Desk Agent

JW Marriott
04.2017 - 02.2022

High school diploma -

Similar Profiles

CREATE PROFILE