Jill Smuk
Mentor,OH
Overview
30
30
years of professional experience
1
1
Certification
Work History
Relationship Banker
First National Bank Of Pennsylvania
Mentor, OH
08.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Head Cashier
Home Depot
Mentor, OH
10.2023 - 07.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Alleviated customer service needs with policy-appropriate solutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Engaged with customers to gather feedback, leading to improvements in service and product offerings.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
City Carrier Assistant
United States Post Office
Mentor, OH
04.2023 - 10.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
- Streamlined route planning by utilizing GPS devices and mapping tools for efficient navigation.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Operated vehicles and equipment to transport packages and mail pieces.
- Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
- Reported Type and Type problems to appropriate personnel.
- Explained mail regulations, policies or procedures to postal customers.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Handled mail and packages with care to prevent damage during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Employed GPS and other navigational tools to find shortest routes to locations.
Catering Manager
Regovich Catering
Eastlake, OH
08.2022 - 04.2023
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Handled payment collection and payroll of Number employees.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Enhanced customer satisfaction by efficiently managing catering schedules and promptly addressing any concerns.
- Coordinated with catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
Manager
Papa Joes Subs
Eastlake, OH
04.1994 - 08.2022
- Process customer payments by cash, debit/credit or gift card
- Answer telephone calls regarding to go orders, menu questions, catering orders and customer complaints
- Daily food prep
- Customer service
- Weekly employee schedule
- Daily sheets/bank deposits
- Ordering weekly inventory from various vendors
- Review and submit weekly payroll for multiple locations
- Store and equipment cleaning/maintenance.
General Manager
Speedway, LLC.
Mentor, OH
05.2015 - 07.2016
- Daily sales reports
- Customer service
- Daily and weekly inventory counts/ordering inventory
- Employee training/coaching employees
- Optimizing scheduling/payroll
- Cooking
- Delegating daily tasks
- Banking/change orders.
Education
Diploma -
North High School
Eastlake, OH01.1995
Skills
- Cash Handling
- Payroll
- Inventory Management
- Accurate and Efficient
- Catering
- Food Preparation
- Supervising Experience
- Kitchen Management Experience
- Cooking
- Leadership
- Delivery driver experience
- Management
- Inventory control
- Restaurant experience
- Microsoft Office
- Communication skills
- Banking
- Phone etiquette
- Organizational skills
- Sales
- Microsoft Word
- Patient care
- Typing
- Front desk
- Retail Sales
Certification
Driver's License
Personal Information
- Title: Experienced Manager
- Work Permit: Authorized to work in the US for any employer
Timeline
Relationship Banker
First National Bank Of Pennsylvania
08.2024 - Current
Head Cashier
Home Depot
10.2023 - 07.2024
City Carrier Assistant
United States Post Office
04.2023 - 10.2023
Catering Manager
Regovich Catering
08.2022 - 04.2023
General Manager
Speedway, LLC.
05.2015 - 07.2016
Manager
Papa Joes Subs
04.1994 - 08.2022
Diploma -
North High School