Kyla Labat
Pasco,WA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Papa Murphy's Take And Bake Pizza
01.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
General Manager
Porters Real Bbq
10.2017 - 06.2023
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Cashier Team Lead
Chicken Shack
09.2022 - 01.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Mission Bay High School
San Diego, CA06.2003
Skills
- Meeting Production Goals
- Waste Management
- Contract Law
- POS Transactions
- Order Supplies
- Marketing Management
- Fire Safety Regulations
- Greet Guests
Certification
- CM - Certified Manager Certification
Timeline
Shift Manager
Papa Murphy's Take And Bake Pizza
01.2023 - Current
Cashier Team Lead
Chicken Shack
09.2022 - 01.2023
General Manager
Porters Real Bbq
10.2017 - 06.2023
High School Diploma -
Mission Bay High School
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