Kyla McCrary
Oklahoma Veterans Center
Tulsa
5
years of professional experience
Dynamic professional with experience in customer-focused positions; seeking a full-time role with healthcare organization. Proven track record in resolving inquiries, enhancing experiences, and maintaining long-term client relationships. Skilled in conflict resolution, problem-solving, and delivering excellence through effective verbal communication.
Work History
PCA I
4 Months- Assisted veterans with bathing, grooming, and dressing while maintaining dignity and comfort.
- Provided Urostomy bag and Ostomy bag care, supporting hygiene and ongoing catheter care.
- Supported meal service, positioning residents safely and documenting intake accurately.
- Repositioned and transferred residents using proper body mechanics and safety protocols.
- Operated Hoyer lift and mechanical lift for safe patient transfers and repositioning.
PCA
7 Months- Reminded clients to take medications and follow daily care plans accurately.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Financial Representative
2 Years- Resolved financial account inquiries with accurate guidance on billing, payments, and transaction status.
- Processed customer requests in CRM systems while maintaining detailed, compliant case documentation.
- Explained account balances, fees, and payment options using clear, customer-focused communication.
- Verified account information to support secure service and protect sensitive financial data.
Pharmacy Cashier
4 Months- Maintained organized stock levels by restocking shelves, rotating medications, and removing expired products.
- Responded to customer questions regarding order status, refill timing, and prescription pickup.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Basic Life Support
HIPPA Training
High School Diploma
Associate of Science
Certified Nursing Assistant
Skills
Vital signs
Written and verbal communication
Compassionate care
ADL support
Emotional support
Feeding assistance
Timeline
PCA I
Oklahoma Veterans Center
05.2026 - 09.2026Read More
PCA
BiosHealth
08.2025 - 03.2026Read More
Financial Representative
Alorica
12.2022 - 12.2024Read More
Pharmacy Cashier
CVS Pharmacy
02.2022 - 06.2022Read More
American Heart Association
Basic Life Support
Read More
Tulsa Tech
HIPPA Training
Read More
TLA
High School Diploma
Read More
Tulsa Community College
Associate of Science
Read More
Tulsa Tech
Certified Nursing Assistant
Read More