Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Kyla Mikkel Lee

Kyla Mikkel Lee

Los Angeles

Summary

Dynamic retail leader with over eight years of experience in driving growth and optimizing operations. Expertise in demand forecasting, scheduling, and managing large teams to achieve strategic objectives. Recognized for innovative leadership and a commitment to exceptional hospitality, fostering collaborative environments that empower teams to excel. Proven ability to tackle challenges head-on and elevate performance through effective mentorship and support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Escapology
01.2025 - Current
  • General Manager of 25 associates at brand new location at universal city walk
  • Responsible for hiring and training all staff members two weeks before location opening
  • Developed operations and sops which drove location to be the highest grossing venue in the company
  • Received 3k+ 5 star goggle reviews within the first two months of business in operation
  • Exceeded sales plan by 10k week over week
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Store Manager

TUMI
03.2024 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Drove Clienteling efforts through tulip platform to increase foot traffic and sell products to clients virtually which accounted for 22% of monthly sales on consistent basis
  • Acknowledged for 4 consecutive month for location having the highest DPT ( dollar per transaction) and premium sales
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Customer Experience Manager

Victoria's Secret Co.
01.2023 - 01.2024
  • Store management role at busy Hollywood Blvd location bringing in 5-7 million annually.
  • Direct report to over 14 sales associates and 5 supervisors. Responsible for overseeing daily operations and talent development, building monthly schedules, recruiting and reporting.
  • Store overseen was highlighted as #1 in the district/region for beating LY sales and conversion during Black Friday.
  • Exceeded monthly plan for 6 consecutive months
  • Successfully hired seasonal staff and trained 2 part time associates to start training into leadership positions.

Retail Store Manager (Multi Unit)

Leap Inc
01.2022 - 01.2024
  • The Leap Platform launches and operates omnichannel-enabled retail stores for the best modern brands. Leap has two brands/stores located at the Westfield century city mall with a total of 12 sales associates reporting directly to myself.
  • Built a talented and valuable team of sales associates through outstanding mentoring, coaching and teaching skills.
  • Managed two busy locations in westfield century city mall ensuring monthly sales plans were achieved on a consistent basis.
  • Assisted in 6 successful New store openings

Store Manager

Target Corp
01.2020 - 01.2022
  • Direct report to over 22 sales associates and team members. Oversaw management of daily store operations, including sales, inventory, merchandising, and customer service.
  • Partnered with three other stores in the district to implement new visual merchandising standards.
  • Team generated 80-100k over expected sales for three consecutive quarters

Education

Associates Degree - Communications

Los Angeles City College
01.2020

Skills

  • Multi Unit Management
  • KPI strategy and analysis
  • Resource Allocation
  • Organizational Development
  • Recruiting/Onboarding
  • Brand communications
  • DEI board member
  • Verbal Communication
  • Marketing strategy development
  • Leadership and team building

Websites

Certification

  • Food Handlers Manager + AAA License - 2024
  • CPR certification Through American Red Cross


Timeline

General Manager

Escapology
01.2025 - Current

Store Manager

TUMI
03.2024 - 01.2025

Customer Experience Manager

Victoria's Secret Co.
01.2023 - 01.2024

Retail Store Manager (Multi Unit)

Leap Inc
01.2022 - 01.2024

Store Manager

Target Corp
01.2020 - 01.2022

Associates Degree - Communications

Los Angeles City College

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