Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICH STOW

San Diego,CA

Summary

Over two decades of expertise in business, food management, and operations, including more than 10 years as a successful multi-unit, multi-state, owner/operator of renowned brands such as Subway, Chili’s, Buffalo Wild Wings, Carvel Ice Cream, Cinnabon, and Mobil gas stations, as well as fine dining establishments. Proficient in store construction, tenant improvements, remodels, and launching new locations in diverse settings including gas stations and super Walmart. Highly goal-driven and results-oriented with a hands-on approach that fosters effective team building. Adept at navigating complex operational challenges to drive growth and enhance customer experiences.

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager

Buffalo Wild Wings
03.2024 - Current
  • Manage six managers and store of approx. 80 employees.
  • High volume ($6m+) Sports bar with higher-than-average beer/alcohol sales.
  • Decreased food cost and labor %, increased scorecard, greatly improved operations.

Management/Area Director

Chili’s Hawaii - 5-Unit Franchised Restaurant Group
01.2021 - 02.2024
  • Compiled and distributed GM weekly and monthly performance reports to operations.
  • Inspected and reported on restaurant operations.
  • Interviewed and hired managers and General managers and various team members.
  • Oversaw restaurant group of (5) high volume ($100k+ each/week) restaurants.

Franchisee/Director of Operations

Stow Foods - Subway, Carvel Ice Cream, Cinnabon, Alpine Inn Restaurant & Bar, Mobil Gas Station
01.2002 - 01.2020
  • Owned and operated 11-unit franchise in San Diego (8) and Arizona (3,) Fine Dining restaurant/bar and high-volume gas station and c-store with Subway.
  • Optimized gross revenue/profit at each location.
  • Developed and executed additional marketing at store level.
  • Managed store/area managers.
  • Reviewed and reacted to weekly store reports regarding inventory, product temperatures, cash handling, labor, revenue, etc.
  • Reviewed and reacted to monthly P&L reports and all line items.
  • Ensured stores exceeded franchise requirements and followed proper procedures.
  • Crossed trained employees to different brands and stores.
  • Member of the San Diego Strategic Action Committee and the Pricing/advertising boards. Purchased under performing Subways and shut them down, remodeled, lowered pricing and reopened to large sales increases. Built store in Arizona from ground up. Owned high volume Subway in super Walmart in Lake Havasu City.

Manager/General Manager

Hungry Hunter/Boat House/Rusty Pelican/Villa Guiseppe
01.1995 - 01.2001
  • Restaurant Manager/General Manager responsible for all restaurant and bar functions in high volume, corporate restaurant environment. Consistently top performer in restaurant metrics.

Education

Accounting/Economics

San Diego State University

Skills

  • Multi Unit management
  • New Store Openings/TI work
  • Franchise compliance
  • Operations management
  • Leadership and team building
  • Problem resolution
  • Employee retention
  • Training and coaching
  • Team leadership
  • P&L management
  • Organizational development
  • Sales growth

Certification

ServSafe Manager Certification

First Aid CPR AED Certified

Subway University Franchisee School

Exxon/Mobil gas/c-store certification

Cinnabon Franchisee School

Carvel Ice Cream Franchisee School

Timeline

General Manager

Buffalo Wild Wings
03.2024 - Current

Management/Area Director

Chili’s Hawaii - 5-Unit Franchised Restaurant Group
01.2021 - 02.2024

Franchisee/Director of Operations

Stow Foods - Subway, Carvel Ice Cream, Cinnabon, Alpine Inn Restaurant & Bar, Mobil Gas Station
01.2002 - 01.2020

Manager/General Manager

Hungry Hunter/Boat House/Rusty Pelican/Villa Guiseppe
01.1995 - 01.2001

Accounting/Economics

San Diego State University

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