Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kyla Morris

Cordova,TN

Summary

Fully committed to providing the highest possible standards of customer service and support. While gaining new experience and perspective from new opportunities.

Overview

4
4
years of professional experience

Work History

Teller

Frost Bank
07.2019 - 07.2020
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained friendly and professional customer interactions.

FOH Team Member

Chick Fil A
01.2019 - 04.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Cashier

Kohl’s
07.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Stock Merchandiser

Target
05.2018 - 07.2018
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Completed regular cycle counts and inventory audits.
  • Supported promotional plans by updating signage with price changes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.

Checker

HEB
10.2016 - 04.2018
  • Restocked and organized merchandise in front lanes.
  • Performed checks to determine most accurate pricing.
  • Processed both cash and card purchases and returns.
  • Spoke with upset customers and notified appropriate management to resolve conflicts.

Education

Mcneil High School
Austin, TX
06.2015

Skills

  • Guest Relations
  • Member Support
  • Task Prioritization
  • Cash Register Operations
  • Rapid 10-Key Data Entry
  • Accounting Techniques
  • Cash Handling Expertise
  • MS Office Proficiency
  • Customer Service
  • Night and Safe Deposit Procedures
  • Teller Transactions
  • Cash Counting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Teller

Frost Bank
07.2019 - 07.2020

FOH Team Member

Chick Fil A
01.2019 - 04.2019

Cashier

Kohl’s
07.2018 - 12.2018

Stock Merchandiser

Target
05.2018 - 07.2018

Checker

HEB
10.2016 - 04.2018

Mcneil High School

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Kyla Morris