Kyla Mortek
Fort Myers,FL
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Crude Hippie LLC
2022.06 - Current
- Facilitated a seamless user experience with thoughtful web design layout and easy navigation features on various devices.
- Increased website traffic with engaging infographics and visually appealing web design elements.
- Ensured optimal website responsiveness across various devices by employing responsive web design techniques.
Uber Eats Delivery Driver
Uber Eats
2021.12 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Provided excellent customer service, addressing any concerns or issues with orders immediately and professionally.
- Showcased strong time management skills by prioritizing tasks and managing multiple responsibilities efficiently in fast-paced delivery environments.
Pool Attendant/Customer Service Assistant Supervisor
Hallendale Beach Club
2023.05 - 2023.11
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Environmental Services Aide
Mercy Hospital
2016.01 - 2021.11
- Continuously improved personal performance by seeking feedback from supervisors and attending relevant training sessions to enhance knowledge of industry best practices.
- Supported efficient hospital operations by timely completion of assigned cleaning tasks, ensuring minimal disruption to medical staff and patients.
- Safeguarded sensitive patient information by strictly adhering to privacy regulations during room cleanings and interactions with medical staff or family members.
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
Education
- Emergency Medicine Technician
Anoka Technical College
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Pool Attendant/Customer Service Assistant Supervisor
Hallendale Beach Club
2023.05 - 2023.11
Assistant Manager
The Crude Hippie LLC
2022.06 - Current
Uber Eats Delivery Driver
Uber Eats
2021.12 - Current
Environmental Services Aide
Mercy Hospital
2016.01 - 2021.11
- Emergency Medicine Technician
Anoka Technical College