Kyla Provencher-Baird
Antrim,NH
Summary
Talented Table Busser with 3 years of experience. Excellent serving customers and maximizing loyalty while keeping dining rooms ready for any need. Successful at organizing and prioritizing tasks and clearing tables.
Overview
3
3
years of professional experience
Work History
Busser
Albertos Italian Restaurant
Bennington, NH
08.2016 - 08.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Assisted wait staff with timely food delivery and guest requests
- Greeted customers and answered any questions
- Monitored dining room inventory and replenished as necessary
- Assisted cashiers with processing customer payments and documenting orders
Cashier
Crotched Mountain Ski Area
Bennington, NH
01.2017 - 03.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Operated cash register for cash, check and credit card transactions
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Maintained organized and clean customer areas by completing daily recovery checklists
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Used cash registers and POS systems to request and record customer orders and compute bills
- Educated customers on promotions to enhance sales
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
High School Diploma -
Contookcook Valley Reginal High School
Peterborough , NH06.2019
Skills
- Table setting knowledge
- Stocking and replenishing
- Analytical skills
- Performance improvement
- Time management
- Attention to detail
- Leadership
- Food running
- Team collaboration
Timeline
Cashier
Crotched Mountain Ski Area
01.2017 - 03.2018
Busser
Albertos Italian Restaurant
08.2016 - 08.2019
High School Diploma -
Contookcook Valley Reginal High School