Kyla Punzel
Lake Mills,WI
Summary
Reliable Manager possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
51 Trailer Sales
Edgerton, WI
06.2021 - Current
- Trained team members to ensure efficient workflow throughout the organization.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints using a calm and professional manner.
- Reviewed completed work to verify consistency, quality and conformance.
- Assisted customers with product selection, ordering, billing, returns, quotes, and troubleshooting by answering incoming calls and emails.
Bakery Clerk
Fosdal Home Bakery
Stoughton, WI
12.2019 - 05.2021
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, rotating and restocking items.
- Trained new bakery employees to document orders, process payments and check progress for customers.
- Closed cash registers by counting money, separating charge slips and balancing drawers.
Kitchen Volunteer
Camp Joy Bible Camp
Whitewater, WI
05.2019 - 08.2019
- Organized and restocked food storage areas, including shelves, refrigerators, and freezers.
- Prepared meals according to instructions while maintaining a clean and sanitized work area.
- Operated dishwashing machines to clean dishes, pots, and other cooking utensils.
Education
High School Diploma -
Homeschool
Stoughton, WI05-2021
Skills
- Customer communications
- Order Fulfillment
- Positive and professional
- Product Knowledge
- Complaint resolution
- Appointment Scheduling
- Meal Preparation
- Time Management
- Respectful and Compassionate
- Cleaning practices
- Quickbooks
Timeline
Manager
51 Trailer Sales
06.2021 - Current
Bakery Clerk
Fosdal Home Bakery
12.2019 - 05.2021
Kitchen Volunteer
Camp Joy Bible Camp
05.2019 - 08.2019
High School Diploma -
Homeschool
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