Kyla Ruth
Winter Springs,FL
Overview
9
9
years of professional experience
Work History
Client Service Representative
Seminole Trail Animal Hospital
Winter Springs, FL
08.2024 - Current
- Assisted clients with inquiries across various channels to achieve prompt resolutions and satisfaction. Supported the development of strong client relationships to foster loyalty and retention. Aided internal teams in refining processes for enhanced service delivery. Guided new representatives on best practices and company policies. Managed sensitive client information with care, maintaining confidentiality at all times. Provided excellent customer service by remaining professional during challenging situations. Handled incoming calls, delivering timely and accurate information regarding products and services. Updated client records with attention to detail and accuracy.
Pack Leader/Reception
Tuscawilla Oaks Animal Hospital
Oviedo, Florida
03.2021 - 08.2024
- Achieved high standards of animal care through effective feeding, medicating, and bathing practices. Enhanced animal socialization and behavior during Day Play sessions, contributing to overall well-being. Maintained a pristine kennel facility, supporting health and safety protocols. Streamlined client appointment scheduling, improving service efficiency for boarding and grooming.
Guest Service Representative
Royal Pets Market and Resort
Apopka, Florida
07.2020 - 02.2021
- Managed incoming client calls regarding facility inquiries. Scheduled appointments for grooming services and coordinated veterinary center bookings. Processed emails and scanned necessary paperwork.
Kennel Attendant/Pet Health and Safety
Royal Pets Market and Resort
Apopka, Florida
03.2019 - 02.2021
- Assisted in animal care by feeding and administering medication. Maintained daily operations of Day Play yard. Instructed new employees on recognizing and understanding animal behaviors during Day Play.
Food Prepper, Cashier, Line cook
Panera Bread
02.2017 - 03.2019
- Oversaw food preparation processes to ensure quality and cleanliness standards. Delivered exceptional customer service by engaging with patrons and accurately processing their orders. Managed timely execution of incoming orders to enhance customer satisfaction.
Education
High School Diploma - undefined
Apopka High School
Apopka, Florida05.2016
Skills
- Animal care
- Medication administration in animals
- Scheduling
- Communication Skills
- Microsoft Word
- Customer support
- Customer focus
- File management
- Meeting deadlines
- Prescription order management
- Customer service
- Computer skills
- Document and records management
- Multi-line phone talent
Timeline
Client Service Representative
Seminole Trail Animal Hospital
08.2024 - Current
Pack Leader/Reception
Tuscawilla Oaks Animal Hospital
03.2021 - 08.2024
Guest Service Representative
Royal Pets Market and Resort
07.2020 - 02.2021
Kennel Attendant/Pet Health and Safety
Royal Pets Market and Resort
03.2019 - 02.2021
Food Prepper, Cashier, Line cook
Panera Bread
02.2017 - 03.2019
High School Diploma - undefined
Apopka High School