Kyla Thompson
Abilene
Summary
Versatile professional with a background in healthcare administration and youth program leadership. Experienced as a Patient Access Representative at Hendrick Health, managing patient registration, insurance verification, and front-line support with accuracy and empathy. Served as Assistant Director at the Boys and Girls Club, overseeing staff, coordinating programs, and creating a safe, engaging environment for youth. Recognized for strong interpersonal skills, attention to detail, and ability to adapt in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Hendrick Service Center
08.2025 - Current
- Ensure compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stay calm under pressure to and successfully dealt with difficult situations.
- Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Assistant Director
Boys & Girls Club of Abilene
09.2021 - 08.2025
- Designed and implemented youth-focused programs, ensuring alignment with the organization's mission to promote academic success, healthy lifestyles, and good character development.
- Supervised and mentored staff and volunteers, fostering a positive work environment while coordinating schedules, training sessions, and performance evaluations.
Accountant Assistant
Alta Vista Nursery
06.2022 - 08.2022
- Identified accounting errors by creating cross-referencing databases.
- Applied proper codes to invoices, files, and receipts to keep records organized and searchable.
Education
Bachelor of Science - Psychology
Hardin-Simmons University
Abilene, TX12-2024
Skills
- Attention to detail
- Communication
- Time Management
- Adaptability
- Program Management
- Customer service
- Team collaboration
- Quality assurance
- Conflict resolution
- Appointment scheduling
- Insurance verification
- HIPAA compliance
Objective
Seeking a position with BCFS where I can apply my leadership experience and dedication to service to make a meaningful impact. Motivated to contribute to humanitarian-focused work that supports individuals, families, and communities in need.
Timeline
Patient Access Representative
Hendrick Service Center
08.2025 - Current
Accountant Assistant
Alta Vista Nursery
06.2022 - 08.2022
Assistant Director
Boys & Girls Club of Abilene
09.2021 - 08.2025
Bachelor of Science - Psychology
Hardin-Simmons University
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