Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Toliver

Conway,AR

Summary

Exhibits a positive attitude and readiness to excel in customer-focused roles. Possesses a solid understanding of customer service principles and basic inventory management. Committed to continuous improvement of communication and organizational abilities.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Gainwell Technology
Conway, USA
10.2025 - 02.2026
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Delivered prompt service to prioritize customer needs.
  • Inform customers of billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.

Courtesy Clerk

Kroger
Conway, USA
10.2024 - 08.2025
  • Assisted customers with inquiries and provided excellent service throughout store.
  • Bagged groceries efficiently while maintaining product integrity and customer satisfaction.
  • Stocked shelves with merchandise, ensuring proper organization and accessibility for customers.
  • Monitored shopping carts and baskets, collecting them to keep store organized and tidy.

Cashier

TJX Companies
Conway, USA
06.2023 - 10.2024
  • Processed customer transactions efficiently and accurately at a leading retail company.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided prompt service to ensure satisfaction.
  • Handled cash, credit, and gift card transactions using point-of-sale systems effectively.

Overnight Stocker

Walmart
Conway, USA
05.2023 - 02.2024
  • Stocked shelves with merchandise to maintain organization and availability.
  • Operated pallet jack to move large quantities of stock efficiently.
  • Assisted in inventory management by checking stock levels regularly.
  • Maintained cleanliness and safety standards in the stockroom area.

Education

High School -

Conway High School
Conway, AR

Skills

  • Customer service
  • Merchandise stocking
  • Adaptability
  • Data entry
  • Verbal and written communication
  • Point-of-sale operation
  • Time management
  • Goal oriented
  • Call center customer service

Timeline

Call Center Representative

Gainwell Technology
10.2025 - 02.2026

Courtesy Clerk

Kroger
10.2024 - 08.2025

Cashier

TJX Companies
06.2023 - 10.2024

Overnight Stocker

Walmart
05.2023 - 02.2024

High School -

Conway High School
Kyla Toliver