Kyla Wims
Olney,MD
Summary
Detail-oriented Healthcare Front Desk Professional with expertise in patient check-in, payment collection, and electronic records management. Demonstrates strong customer service and communication skills while efficiently managing patient flow and supporting clinical teams. Committed to enhancing patient relations and ensuring smooth daily operations through effective multitasking and adherence to procedures.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Community Radiology
Silver Spring, Maryland
05.2024 - Current
- Greeted Community Radiology patients and completed check-in at the front desk.
- Answered patient calls and resolved questions about appointments and preparation.
- Verified insurance information, collected payments, and scheduled appointments.
- Verified demographics and insurance information to register patients in the computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Coordinated with technologists and nurses for a smooth imaging workflow.
- Processed prior authorization requests to facilitate timely access to Community Radiology services.
- Referred patients to appropriate professionals and services.
- Maintained accurate patient records by organizing and updating personal and financial information from patients.
- Worked with cross-functional teams to achieve goals.
- Educated patients on diagnoses and treatment plans, providing instructions for medication self-administration and home care.
- Reviewed patient charts prior to surgery in order to be aware of their conditions or allergies.
- Provided emotional support to family members before, during, and after surgery.
- Prepared surgical instruments and sterile supplies for procedures.
- Assisted surgeons and nurses during operating room procedures.
- Passed surgical instruments to the surgeon during operations to ensure smooth procedure flow. and supplies during surgical cases.
- Prepared specimens for laboratory analysis according to established protocols and guidelines.
Physical Therapy Aide
Pivot physical therapy
Silver Spring, Maryland
08.2022 - 04.2024
- Assisted patients with exercises, positioning, and safe movement during rehabilitation sessions.
- Trained patients on how to safely and effectively use pulleys, weights and inclined surfaces.
- Administered simple range of motion exercises.
- Supported physical therapists with patient setup and treatment area preparation at Pivot physical therapy.
- Prepared hot packs, cold packs, and therapy tools for scheduled treatment plans.
- Monitored patient comfort and communicated changes to therapists and clinic staff to ensure timely adjustments in care.
- Monitored equipment use and overall safety of patients.
- Instructed patients on effective home exercise techniques to promote independence and enhance recovery.
- Worked as part of a team to execute proper care of body mechanics and safety of the patient.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
- Documented patient physical therapy treatments and made observations on improvement.
- Updated patient records with condition status.
- Worked with a physical therapist and other disciplines to provide adaptive equipment to improve patient function.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
- Observe signs and symptoms to report changes in patient condition.
- Collaborated with healthcare teams to deliver comprehensive patient care and address diverse rehabilitation needs.
- Assisted in the use of assistive devices and prosthetic training for patients.
Front Desk Receptionist
LA Fitness
Silver Spring, Maryland
02.2021 - 04.2024
- Greeted LA Fitness members and visitors with friendly front desk service.
- Answered phone calls, directing inquiries to appropriate gym staff to ensure timely assistance.
- Scheduled guest tours, appointments, and class sign-ups for fitness center clients.
- Maintained clean reception area and organized front desk supplies, enhancing overall guest experience.
- Explained policies and procedures to visitors, facilitating smooth interactions and understanding of services.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted LA Fitness staff with daily opening and closing duties.
- Responded to inquiries and room requests made online, by phone, and via email.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Shown off dining areas, pool, spa, and fitness centre to prospective and current guests.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
John F Kennedy HS
Silver Spring, MD06-2024
Skills
- Patient registration
- Insurance verification
- Prior authorization
- Appointment scheduling
- Medical insurance
- Payment processing
- Electronic records
- Patient check-in
- Scheduling appointments
- Appointment reminders
- Customer service
- Verbal communication
- Telephone communication
- Data collection
- Medical terminology
- Medical office administration
Timeline
Patient Service Representative
Community Radiology
05.2024 - Current
Physical Therapy Aide
Pivot physical therapy
08.2022 - 04.2024
Front Desk Receptionist
LA Fitness
02.2021 - 04.2024
High School Diploma -
John F Kennedy HS