Kyla Young
Copperas Cove,TX
Summary
Experienced logistician with over 8 years of logistics management expertise in a high-stress military setting. While maintaining over $400 millions worth of equipment over my career. Skilled in building and leading effective teams, dedicated to accomplishing the mission as a collaborative team player while providing guidance to junior soldiers both Stateside and in Combat. Exceptional communication, problem-solving, coordination, and planning skills. Possess a broad background and extensive experience in training and leading others. Recognized multiple times for ability to interact effectively with a diverse workforce at all levels, inspire confidence, and motivate others, even under challenging working conditions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Travel Agent
Self Employed
06.2023 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Conducted thorough research to stay informed about new travel destinations, trends, and safety measures.
Life Insurance Producer
Primerica
05.2023 - Current
- Enhanced client understanding of complex life insurance products through clear communication and educational materials, fostering trust and loyalty.
- Established rapport and trust with clients through consistent follow-ups, personalized communication, and genuine concern for their financial wellbeing.
- Developed customized insurance solutions to meet the individual needs of each client, leading to improved retention rates.
- Conducted thorough risk assessments for potential clients, enabling accurate pricing and appropriate coverage recommendations.
- Provided exceptional customer service by promptly addressing concerns or questions regarding policies or claims, reinforcing positive brand reputation.
- Streamlined the application process for clients, resulting in faster policy approval times and higher customer satisfaction.
- Participated in ongoing professional development opportunities to stay current on industry best practices and maintain necessary licensure requirements.
- Educated potential clients on the importance of life insurance as a critical component of overall financial security planning during initial consultations or presentations at seminar.
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Calculated premiums and established payment methods for sales.
Independent Contractor
Uber/Uber Eats
08.2014 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
SUPPLY TECHNICIAN
US ARMY
11.2003 - 03.2013
- Maintained positive control over various types of military equipment to include secret/classified items with a value of over $400 million during my military career
- Maintained accountability of Company credit card that was used for purchasing local equipment and supplies
- Directed and Coordinated disposal and/or reutilization of property resulting in $5 million dollars of military funds being saved
- Translated business needs and priorities into actionable logistics strategies
- Minimized damage and repair costs through careful management and preventative maintenance
- Took corrective action in the case of accidents and delays to minimize extra expenses
- Monitored the workshop workflow for 10 employees
- Coached 10 other employees and assisted with quarterly performance reviews
- Received all imported goods and checked product condition and count.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ10.2024
MBA - Addictions Counseling
Grand Canyon University
Phoenix, AZ09.2017
Skills
- Training and development
- Fast Learner
- Natural mentor
- Attentive to detail
- Excellent time management
- Skilled multi-tasker
- Proactive
- Strong negotiation
- Travel research
- Client Relations
- Travel Arrangements
- Interpersonal communications
Accomplishments
- Maintained positive control for over $400 million of Government Equipment.
- Received numerous awards for excellence of duty proficiency and position competency.
Certification
- Licensed Notary - Present
- Licensed Life Insurance Producer
- Sexual Harassment And Assault Representative
- First Year Criminal Justice Certificate
Affiliations
- Volunteer Work
Buffalo Soldiers Motorcycle Club 501c3 Organization
From September 2016-October 2023
Non Profit 501c3 Motorcycle Club who's focus is to ride in honor of the Original Buffalo Soldiers that served in the Army, while conducting volunteer and charity services across the United States
Timeline
Travel Agent
Self Employed
06.2023 - Current
Life Insurance Producer
Primerica
05.2023 - Current
Independent Contractor
Uber/Uber Eats
08.2014 - Current
SUPPLY TECHNICIAN
US ARMY
11.2003 - 03.2013
Bachelor of Science - Psychology
University of Phoenix
MBA - Addictions Counseling
Grand Canyon University
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