Kylah Chandler
Summary
Licensed Esthetician and a experienced professional with a proven track record of delivering high quality skincare treatments and exceptional customer service in both private and public sector settings. Professional with strong background in customer service and communication, well prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem solving, and maintaining high standards of service.
Overview
2027
2027
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn
Albany, NY
07.2019 - 07.2023
- Handled guest check-ins, enhancing satisfaction and loyalty through efficient service.
- Resolved guest inquiries, improving guest experience and maintaining high service standards.
- Managed reservations and billing, ensuring accurate records and smooth transactions.
- Collaborated with team to streamline front desk operations, boosting efficiency and guest satisfaction.
- Analyzed guest feedback to identify improvement areas, leading to noticeable results in service quality and overall experience.
Motor Vehicle Contact Center Representative
New York State Department of Motor Vehicles
Menands, NY
10.2025 - Current
- Resolved customer inquiries regarding licensing and registration processes efficiently.
- Facilitated communication between departments to improve service delivery and customer satisfaction.
- Managed high volume of calls while maintaining accuracy in data entry and documentation processes.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Licensed Esthetician
Kyomii Esthetics
Albany, NY
2020 - Current
- Provide personalized skincare, enhance client satisfaction, apply advanced techniques, resolve concerns, boost client retention.
- Performed customized skincare treatments, leading to noticeable improvements in client skin health and satisfaction.
- Managed detailed client records and treatment plans, ensuring personalized care and compliance with industry standards.
- Cultivated strong client relationships through personalized consultations, enhancing trust and increasing repeat visits.
- Consistently delivered outstanding customer service by actively listening to client needs, building rapport, and creating a comfortable, professional environment that encouraged trust and repeat visits.
Education
Certificate - Aesthetics
Aesthetic Science Institute
Latham, NY7 2021
High school diploma -
Albany High School
6 2018
Skills
- Communication Skills
- Data entry
- Account management
- Customer Service
- Problem-solving skills
- Workload management
Employment history
01-2020
Timeline
Motor Vehicle Contact Center Representative
New York State Department of Motor Vehicles
10.2025 - Current
Front Desk Agent
Hilton Garden Inn
07.2019 - 07.2023
Licensed Esthetician
Kyomii Esthetics
2020 - Current
Certificate - Aesthetics
Aesthetic Science Institute
High school diploma -
Albany High School