Kylah Chandler
Rensselaer,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am also a highly skilled Licensed Esthetician, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Licensed Esthetician
Kyomii Esthetics
02.2019 - Current
- Provide personalized skincare, enhance client satisfaction, apply advanced techniques, resolve concerns, boost client retention.
- Performed customized skincare treatments, leading to noticeable improvements in client skin health and satisfaction.
- Managed detailed client records and treatment plans, ensuring personalized care and compliance with industry standards.
- Cultivated strong client relationships through personalized consultations, enhancing trust and increasing repeat visits.
- Consistently delivered outstanding customer service by actively listening to client needs, building rapport, and creating a comfortable, professional environment that encouraged trust and repeat visits.
Motor Vehicle Contact Center Representative
New York State Department of Motor Vehicles
10.2025 - Current
- Resolved customer inquiries regarding licensing and registration processes efficiently.
- Facilitated communication between departments to improve service delivery and customer satisfaction.
- Managed high volume of calls while maintaining accuracy in data entry and documentation processes.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Spa Receptionist
Spa Mirbeau
05.2025 - Current
- Streamlined appointment booking process, making it more user-friendly and increasing bookings.
- Assisted in organizing spa events, leading to increased client engagement and loyalty.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
Front Desk Agent
Hilton Garden Inn
07.2019 - 07.2023
- Handled guest check-ins, enhancing satisfaction and loyalty through efficient service.
- Resolved guest inquiries, improving guest experience and maintaining high service standards.
- Managed reservations and billing, ensuring accurate records and smooth transactions.
- Collaborated with team to streamline front desk operations, boosting efficiency and guest satisfaction
- Maintained accurate financial records through meticulous data entry and regular account reconciliations.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Certificate - Aesthetics
Aesthetic Science Institute
Latham, NY07-2020
High school diploma -
Albany High School
05-2018
Skills
- Workload management
- Transaction processing
- Document verification
- Problem-solving abilities
- Office management
- Data entry
Timeline
Motor Vehicle Contact Center Representative
New York State Department of Motor Vehicles
10.2025 - Current
Spa Receptionist
Spa Mirbeau
05.2025 - Current
Front Desk Agent
Hilton Garden Inn
07.2019 - 07.2023
Licensed Esthetician
Kyomii Esthetics
02.2019 - Current
Certificate - Aesthetics
Aesthetic Science Institute
High school diploma -
Albany High School