Kylah Smith
Phoenix,AZ
Summary
I was a dedicated Server at Vegan and Vine, I excelled in enhancing customer satisfaction and streamlining service operations. As well as in guest engagement and efficient POS system management, significantly improving dining experiences. I trained new staff, ensuring adherence to high standards of hospitality service and food safety, and demonstrating exceptional customer service and a strong work ethic.
I developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrating the ability to manage multiple responsibilities while maintaining positive and professional attitude. I am Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Vegan and Vine
Phoenix, AZ
11.2021 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Chaparral
Scottsdale, AZ05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Memory retention
- Hospitality service expertise
- Menu memorization
- Supply restocking
- Beverage preparation
- Daily specials memorization
- Positive and professional
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Recieved an Athletic scholarship
I have been playing competitive lacrosse for 13 years and last year was honored to receive an athletic scholarship to continue my efforts in college at the division two level.
Timeline
Server
Vegan and Vine
11.2021 - 12.2024
High School Diploma -
Chaparral