Kylan Townsend
Cypress,TX
Summary
Compassionate Patient Care Specialist with a proven track record at Fast Pace Urgent Care, excelling in clinical assessment and care plan development. Recognized for enhancing patient experiences and reducing readmission rates through effective education and emotional support. Committed to maintaining HIPAA compliance while delivering quality care and fostering strong patient relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Patient Care Specialist
Fast Pace Urgent Care
01.2023 - 03.2025
- Provided emotional support to patients and families, easing anxieties and improving overall care experience.
- Managed medication administration process with accuracy and attention to detail, preventing adverse reactions or complications from dosage errors.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Delivered patient education on post-discharge care instructions, leading to reduced readmission rates.
- Reduced patient wait times by efficiently managing schedules and appointments.
PCA
Monroe Regional Hospital
03.2023 - 06.2024
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
EKG Monitor Technician
North Mississippi Medical Center
02.2021 - 12.2022
- Managed timely maintenance of EKG equipment, ensuring consistent performance and accurate readings.
- Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
- Played a key role in emergency response situations by promptly identifying life-threatening arrhythmias and alerting appropriate medical personnel.
- Aided in streamlining workflow through proficient multitasking abilities while managing multiple patients'' telemetry simultaneously.
- Supported physicians in the analysis of long-term cardiac telemetry data, leading to better-informed treatment recommendations for patients with chronic conditions.
- Conducted routine equipment quality checks, minimizing technical issues and ensuring accurate data collection.
- Contributed to the development of efficient workflows within the Cardiology department, optimizing resource utilization and reducing wait times.
PCA
OCH Regional Medical Center
11.2020 - 02.2022
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
Education
Associate of Applied Science - Administrative Office Technology
East Mississippi Community College
Scooba, MS05-2020
High School Diploma -
West Point High SCHOOL
West Point, MS05-2018
Skills
- Patient confidentiality
- Clinical assessment
- Care plan development
- Quality improvement
- HIPAA compliance
- Cardiac monitoring
- Data entry
- Cash handling
- Time management
- Scheduling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
PCA
Monroe Regional Hospital
03.2023 - 06.2024
Patient Care Specialist
Fast Pace Urgent Care
01.2023 - 03.2025
EKG Monitor Technician
North Mississippi Medical Center
02.2021 - 12.2022
PCA
OCH Regional Medical Center
11.2020 - 02.2022
Associate of Applied Science - Administrative Office Technology
East Mississippi Community College
High School Diploma -
West Point High SCHOOL
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