Kyle Ayer
Andover,CT
Summary
Customer-oriented, skilled, dedicated Sales Professional with over 30 years of Material Handling Industry experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated professional with expertise in all areas of the Loading Dock and Overhead Door Industry.
Overview
38
38
years of professional experience
Work History
Business Development Manager
Dynamic Dock & Door
West Springfield, MA
03.2022 - 03.2025
- Generated leads and secured new revenue through cold calling and referrals.
- Represented company at conferences and trade association meetings, promoting products effectively.
- Cultivated valuable business opportunities to enhance bottom line profit through targeted outreach.
- Contacted potential customers via telephone and email to expand market reach.
Business Development Manager
New England Ammonia Safety
Middleboro, Massachusetts
11.2021 - 03.2022
- Established new customer accounts through effective negotiation and sales closing techniques.
- Developed strategies to boost sales and enhance market share.
- Generated leads and pursued business opportunities, increasing company revenue.
- Drafted proposals in response to requests for information from prospects.
- Identified potential customers via pipelining, pre-qualification, and territory management.
- Trained sales staff on communication techniques for client interactions.
- Networked with potential clients at tradeshows and conferences.
Sales Representative
Industrial Handling Systems
Westfield, MA
08.2014 - 11.2021
- Maximized customer service by answering inquiries in-person, via email, and over phone.
- Engaged positively with customers, providing professional support for sales and service needs.
- Contacted new and existing customers to highlight product benefits and features.
- Fostered relationships with clients to expand customer base and ensure retention.
- Monitored order processes and resolved issues to enhance customer experience.
- Followed up with clients post-installation to evaluate service quality and satisfaction.
- Pursued leads and conducted follow-up activities to acquire new client accounts.
- Communicated effectively with clientele to maintain loyalty and satisfaction.
Sales Representative
Arbon Equipment
Bloomfield, CT
01.2000 - 04.2014
- Executed customer orders and addressed inquiries via email, phone, and in-person interactions.
- Cultivated relationships with new and existing customers to enhance sales opportunities.
- Conducted follow-ups after installations to evaluate service quality and customer satisfaction.
- Demonstrated product features tailored to client needs, aligning solutions effectively.
- Generated leads through proactive outreach and maintained engagement for potential clients.
- Maintained strong relationships with customers through diligent follow-up on services provided.
- Collaborated with sales team members to exchange strategies and improve insights for better results.
- Educated customers on product specifications to emphasize benefits relevant to their requirements.
Service Technician
Arbon Equipment
Bloomfield, CT
06.1987 - 01.2000
- Facilitated outstanding customer service through effective client communication, boosting repeat business.
- Trained new team members on service processes, enhancing overall productivity.
- Developed preventive maintenance procedures and schedules to ensure operational efficiency.
- Followed established safety rules, OSHA guidelines, and company policies to maintain a safe work environment.
- Diagnosed issues and troubleshot malfunctions to restore equipment functionality promptly.
- Completed work orders, repair logs, and maintenance plans to document all repairs.
Education
High School Diploma -
East Catholic High School
Manchester, CT06.1981
Some College (No Degree) -
Brandeis University
Waltham, MASkills
- Product Demonstrations
- Business Development
- Lead Generation
- Customer Service
- Relationship Building
- Product and Service Promotion
- Problem-Solving
- Time Management
- Verbal and Written Communication
Timeline
Business Development Manager
Dynamic Dock & Door
03.2022 - 03.2025
Business Development Manager
New England Ammonia Safety
11.2021 - 03.2022
Sales Representative
Industrial Handling Systems
08.2014 - 11.2021
Sales Representative
Arbon Equipment
01.2000 - 04.2014
Service Technician
Arbon Equipment
06.1987 - 01.2000
High School Diploma -
East Catholic High School
Some College (No Degree) -
Brandeis University