Kyle Barnes
Phoenix,AZ
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
5
5
years of professional experience
Work History
Assistant Front End Manager
Kroger
Phoenix , AZ
2017.02 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash drawers in twelve checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strategically scheduled fifteen team members to maintain optimal staffing at all times.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Customer Service Representative
Kroger
Phoenix, AZ
2017.02 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
- Communicated professionally with colleagues, freelancers and clients.
- Resolved constant issues over phone with numerous customers daily.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Surpassed sales goals through implementation of effective marketing strategies.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 97%.
- Handled over 1,000 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Recorded actions taken, issues resolved and adequet information to effectively manage customer accounts.
- Provided ongoing guest service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Welcomed, greeted and assisted guests in high-traffic store, generating $1million of dollars in business.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained up-to-date knowledge of product and service changes.
- Improved overall efficiency 80% by anticipating needs and providing outstanding support.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2019
Skills
- Accurate money handling
- Systems and software programs
- Social perceptiveness
- Vendor management
- Training and mentoring
- Team Building
- Cash Handling
Timeline
Assistant Front End Manager
Kroger
2017.02 - Current
Customer Service Representative
Kroger
2017.02 - Current
High School Diploma -
Boulder Creek High School