Kyle Bert
Elgin,IL
Summary
Highly-motivated and hard working employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills. Skilled customer service, multitasking and time management abilities.
Overview
16
16
years of professional experience
Work History
Branch Manager
Temperature Equipment Corporation
North Aurora, IL
04.2022 - 01.2024
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Counter Sales Associate
Temperature Equipment Corporation
Elgin, Illinois
02.2020 - 04.2022
- Greeted customers in a friendly and professional manner.
- Assisted customers with inquiries regarding products, services, and store policies.
- Processed customer orders accurately and efficiently.
- Received incoming shipments and ensured accuracy of orders.
- Answered telephone calls promptly and directed them to appropriate personnel when needed.
- Traveled to different branch locations to help out as needed
Machine Operator
NexGen
Elgin, Illinois
12.2018 - 12.2019
- Set up and operate machine tools to produce precision parts and instruments.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Observe machine operations to detect any problems or defects in the finished product.
Server
Nicks Pizza and Pub
Elgin, Illinois
03.2015 - 10.2018
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
Stocker
Jewel Food Stores
South Elgin, IL
07.2008 - 04.2015
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
Education
Associate of Arts - Psychology
Elgin Community College
Elgin, IL05-2012
Skills
- Staff Training
- Staff Management
- Customer Service
- Customer Engagement
- Team Player
- Friendly
- Dependable
- Strong Interpersonal Skills
Timeline
Branch Manager
Temperature Equipment Corporation
04.2022 - 01.2024
Counter Sales Associate
Temperature Equipment Corporation
02.2020 - 04.2022
Machine Operator
NexGen
12.2018 - 12.2019
Server
Nicks Pizza and Pub
03.2015 - 10.2018
Stocker
Jewel Food Stores
07.2008 - 04.2015
Associate of Arts - Psychology
Elgin Community College
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