Kyle Bohn
Alexandria,VA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Vola's Dockside Grill
04.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Sales Manager
Founding Farmers
09.2022 - 04.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
General Manager
Applebee's Grill + Bar
08.2020 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Applebee's Grill + Bar
08.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Criminal Justice
New Mexico State University
Las Cruces, NMSkills
- Staff management and development
- Inventory control
- Customer relationship management (CRM)
- Operations management
- Sales techniques
- Customer service management
- P&L management
- Team leadership expertise
Timeline
Assistant General Manager
Vola's Dockside Grill
04.2023 - Current
Sales Manager
Founding Farmers
09.2022 - 04.2023
General Manager
Applebee's Grill + Bar
08.2020 - 09.2022
Assistant Manager
Applebee's Grill + Bar
08.2018 - 08.2020
Bachelor of Arts - Criminal Justice
New Mexico State University
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