Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Brooks

Scottsdale,AZ

Summary

Talented sales representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Motivated individual with experience in inside sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Inside Sales Representative

Currency FInance
01.2023 - Current
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns, and offering personally tailored financing solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Mortgage Loan Officer

New American Funding
06.2022 - 11.2022
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Guide potential clients through the trials of financing home purchases.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Mortgage Loan Officer

Mason McDuffie
05.2021 - 06.2022
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Developed a network stream of referrals and built relationships with real estate agents to source new opportunities.

Mortgage Loan Officer

Loandepot
05.2019 - 04.2021
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers and underwriters.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
  • Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.

Education

Certificate of Achievement - Culinary Arts

Scottsdale Community College
Scottsdale, AZ

Skills

  • Customer Service
  • Attention to Detail
  • Exceptional customer service
  • Cheerful and energetic
  • Relationship Development
  • Customer Relationship Management
  • Email and Phone Etiquette
  • Driven
  • Organized and Efficient
  • Issue Resolution

Timeline

Inside Sales Representative

Currency FInance
01.2023 - Current

Mortgage Loan Officer

New American Funding
06.2022 - 11.2022

Mortgage Loan Officer

Mason McDuffie
05.2021 - 06.2022

Mortgage Loan Officer

Loandepot
05.2019 - 04.2021

Certificate of Achievement - Culinary Arts

Scottsdale Community College

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Kyle Brooks