Kyle Brucker
IT Leader/Director
Billings,MT
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in:
relational database design , data analysis, expert SQL skills, software development, data conversion, software testing and quality assurance, and management of various technical teams.
Technology platforms include Unix, Linux, Windows, and IBM ivories (AS/400) platforms. While not an expert in network infrastructure, worked closely with experts to ensure integrity of networks and various software to meet Health Insurance Portability and Accountability Act (HIPAA), Family Educational Rights and Privacy Act (FERPA), and Children Internet Protection Act (CIPA), and Payment Card Data Security Standard (PCI DSS) compliance.
Overview
27
27
years of professional experience
Work History
Managing Director of Information Technology
Marsh MdLennan Agency
Billings, Montana
07.2018 - Current
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Stayed abreast of technology advancements, emerging standards and IT regulations to meet strategic technology goals.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Determined specifications and created Service and Operational Level Agreements (SLA) and (OLA).
Chief Information Officer & Executive Director of Technology
Billings Public Schools
Billings, Montana
06.2014 - 07.2018
- Guided software development and implementation of new software
- Evaluated and ensured that systems are in compliance with FERPA and other regulatory policies
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Managed IT capital budget to measure and monitor fixed asset proposals.
- Directed IT infrastructure to drive key business strategies and processes.
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
Assistant Vice-President of Information Services
Kampgrounds of America, KOA
Billings, Montana
02.2006 - 06.2014
- Directed software development of home-grown POS Software
- Harvested, analyzed, and interpreted data via complex SQL scripts, MS-Excel, and various data tools
- Wrote business and technical documentation for POS software
- Oversaw PCI compliance procedures and policies to ensure credit card and personal information integrity
- Analyzed and converted data from outside reservation systems for import into software
- Managed over 5,000 service calls per year.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Software Developer/Quality Assurance Specialist
Computers Unlimited
Billings, MT
05.1997 - 02.2006
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Introduced automated testing protocols, shortening software validation timeframes 25%.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Translated customer requirements into written use cases
- Corrected, modified and upgraded software to improve performance
- Designed and implemented scalable applications for data extraction and analysis
- Developed and implemented procedures to meet product quality standards
Education
Bachelor of Science - Billings, Business Administration
Montana State University - Billings
Billings, MT 09.1992 - 1995.05
Skills
Budget administration
Timeline
Managing Director of Information Technology
Marsh MdLennan Agency
07.2018 - Current
Chief Information Officer & Executive Director of Technology
Billings Public Schools
06.2014 - 07.2018
Assistant Vice-President of Information Services
Kampgrounds of America, KOA
02.2006 - 06.2014
Software Developer/Quality Assurance Specialist
Computers Unlimited
05.1997 - 02.2006
Bachelor of Science - Billings, Business Administration
Montana State University - Billings
09.1992 - 1995.05
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